2020 Jeep Grand Cherokee Back-over prevention (rear camera) Problems
- Complaints
- 8about this part
- Share
- 3%of 241 total for the year
- Median mileage
- 12,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the back-over prevention of the 2020 Jeep Grand Cherokee, 3% of the 241 complaints for this model year. Where a mileage was given, the median is 12,000 miles. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I have had continued issues with my vehicle for over four months. It started as noticing the favorite artist button not working on the vehicle correctly. It then changed to the screen restarting while I was driving down the road, sometimes multiple times. It then progressed to the backup camera freezing, which has almost caused multiple accidents. The dealership upgraded the software, replaced the backup camera, and most recently replaced the radio itself. …”
NHTSA complaint #11397566, filed 2021-02, 12,000 miles“I shifted from park to drive to reverse out of my parking space to shift to drive. I was driving on the road when I noticed the screen stuck on the reverse image. It was bot do anything and remained frozen until I reached my destination.”
NHTSA complaint #11373246, filed 2020-11, 1 miles“The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.”
NHTSA complaint #11424041, filed 2021-07“My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has ghost touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. …”
NHTSA complaint #11614113, filed 2024-09“Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.”
NHTSA complaint #11745057, filed 2026-06Related recalls
- 20V191000Sep 10, 2020Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler…Covers: Jeep Grand Cherokee 2019–2020, Ram 1500 2019–2020, Chrysler Pacifica 2019–2020 +8 more
Related service bulletins
- 11011774Dec 11, 2024Backup Camera Poor Image Quality Inspection
- 10247472Oct 7, 2023Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold. This bulletin involves replacing…
- 10243131Aug 1, 2023CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
- 10247905Feb 14, 2023ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from…
- 10248014Feb 10, 2023Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect…
- 10231815Jan 31, 2023Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives…
- 10231792Jan 24, 2023Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a…
- 10221446Jun 28, 2022Panasonic VP4R Wi-Fi New Enrollment Pause
Back-over prevention (rear camera): other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 2 | 3% |
| 2024 | 4 | 2% |
| 2023 | 12 | 3% |
| 2022 | 11 | 4% |
| 2021 | 5 | 1% |
| 2020 | 8 | 3% |
| 2019 | 11 | 3% |
| 2018 | 14 | 2% |
| 2017 | 4 | 1% |
| 2015 | 5 | 0% |
| 2014 | 4 | 0% |
| 2012 | 1 | 0% |
| 2010 | 1 | 1% |
Other parts of the 2020 Jeep Grand Cherokee
74 complaintsOther or unknown
64 complaintsEngine
50 complaintsTransmission and drivetrain
39 complaintsFuel system
21 complaintsAir bags
17 complaintsVehicle speed control
15 complaintsBrakes
13 complaintsSteering
13 complaintsForward collision avoidance
9 complaintsBody and structure
8 complaintsSuspension
8 complaints
← All problems reported for the 2020 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology