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Body and structurePart report

2020 Jeep Grand Cherokee Body and structure Problems

Complaints
8about this part
Share
3%of 241 total for the year
Median mileage
21,000miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 8 complaints about the body and structure of the 2020 Jeep Grand Cherokee, 3% of the 241 complaints for this model year. Where a mileage was given, the median is 21,000 miles. 1 of these say a crash was involved, according to the filers.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I was involved in a head on collision with a snow plow mounted to a ford f-250 where significant front end damage was done to the vehicle, and the airbags didn't deploy. There's no way possible these airbags should have not been deployed.”

NHTSA complaint #11315434, filed 2020-03, 2,643 miles

“Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open while the latch kept the hood secured, twice. The winds at the time were 15mph with gusts to 35mph.”

NHTSA complaint #11494034, filed 2022-11

“The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle was designed with a leather dashboard cover. The contact stated that the leather dashboard cover was lifting and was detaching from the body of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was approximately 21,000.”

NHTSA complaint #11606087, filed 2024-08, 21,000 miles

“The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel and separate from the dashboard. The contact stated that the A/C vents were the only parts holding the leather intact; however, the leather could be removed if it was touched. The contact stated that the failure had caused a distraction while driving. The vehicle was taken to a dealer who referred the contact to the manufacturer. …”

NHTSA complaint #11668854, filed 2025-06, 50,000 miles

“On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions.”

NHTSA complaint #11472076, filed 2022-07

Related service bulletins

Body and structure: other model years

YearComplaintsShare of year
202613%
202534%
202410%
2023102%
202241%
202161%
202083%
201992%
2018162%
2017103%
2016114%
2015312%
2014653%
2013121%
2012262%
2011433%
201054%
200997%
2008132%
2007141%
20061199%
200540520%
2004363%
200391%
2002131%
2001152%
2000312%
1999322%
1998687%
1997616%
19968510%
1995497%
1994305%
1993489%
1991117%

Other parts of the 2020 Jeep Grand Cherokee

Electrical system
74 complaints
Other or unknown
64 complaints
Engine
50 complaints
Transmission and drivetrain
39 complaints
Fuel system
21 complaints
Air bags
17 complaints
Vehicle speed control
15 complaints
Brakes
13 complaints
Steering
13 complaints
Forward collision avoidance
9 complaints
Back-over prevention (rear camera)
8 complaints
Suspension
8 complaints

← All problems reported for the 2020 Jeep Grand Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology