2002 Jeep Grand Cherokee Body and structure Problems
- Complaints
- 13about this part
- Share
- 1%of 1,476 total for the year
- Median mileage
- 84,776miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 13 complaints about the body and structure of the 2002 Jeep Grand Cherokee, 1% of the 1,476 complaints for this model year. Where a mileage was given, the median is 84,776 miles. 2 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Driving home from a soccer game with 3 kids and myself in a 2002 Jeep. I was coming to a stop, when I lost control of the SUV. The frame of the Jeep broke from rust. The Jeep had the underside coated when it was purchased. Jeep did nothing to help solve this problem, and it had to go to the salvage yard. I will never own another Jeep product. My auto body shop said the other side was almost rusted through also, so repair cost would more than it would be worth. …”
NHTSA complaint #10373744, filed 2011-01, 198,000 miles“The power windows repeatedly break--won't operate. The front passenger side window motor/regulator has broken down twice. In addition, two other window operators have failed. The culprit: a white plastic half wheel that the cable goes around that operates the window. Jeep charges $500 plus to repair each time! Operating the vehicle has nothing to do with the window. It can be stationary and when you go to operate the window, it stops functioning. Please note: I purchased the vehicle new, I don't have children, and there are only 111,000 miles on the vehicle. …”
NHTSA complaint #10852396, filed 2016-03, 73,490 miles“I was rear ended in my '02 Jeep Grand Cherokee. My vehicle does have a manufactured installed trailer hitch. After the accident, it was apparent that the gas tank was still hit by the vehicle. The hitch did nothing to keep the vehicle from getting to the tank. There are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank. Still not feeling safe from the chrysler recall that the hitch will prevent a fire hazard if involved in a rear end accident. Chrysler will not even look at the vehicle since it has a hitch. Photos are available upon request. …”
NHTSA complaint #10532117, filed 2013-07, 102,000 miles“My son's 2002 Jeep Grand Cherokee driver's seat started wobbling and then completely broke loose from the frame. He is 240 lbs and was just driving normally. Over time ... The wobbling gradually got worse. The seat completely broke loose as he was accelerating after waiting for a stop light. I removed the seat to see what was wrong and saw that both brackets that are welded to the front rod that runs parallel with the front of the drivers seat were cracked and the front bolt on the door side of the drivers seat ripped right through the flimsy metal bracket on the base of the seat. …”
NHTSA complaint #10273766, filed 2009-06, 139,000 miles“The luggage rack on the top of my Jeep pulled out. The screws just pulled through the holes. There were no washers or anything of that type to prevent this from occurring. This was done when strapping an item to the top to secure it. This is a potential road hazard. I don't want to be behind the Jeep that has this happen on the road and loses it's load into the road or onto the automobile following. Jeep will not help us in repairing the problem nor do they care about the possible hazard. …”
NHTSA complaint #10018468, filed 2003-05, 41,000 milesRelated service bulletins
- 10175743Apr 30, 2020Disinfectant Solution Recommended for COVID-19
- 10220101Nov 20, 2019Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Nov 20, 2019Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage…
- 10220097Nov 20, 2019Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10169249Nov 20, 2019Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169245Nov 20, 2019Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10148556Sep 1, 2015The aftermarket trailer hitch on about 1,443,000 of the above vehicles may adversely affect the rear structure performance during certain low speed rear collisions. Vehicles…
- 10220995Sep 3, 2014Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are…
- 10139596Sep 3, 2014Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 3% |
| 2025 | 3 | 4% |
| 2024 | 1 | 0% |
| 2023 | 10 | 2% |
| 2022 | 4 | 1% |
| 2021 | 6 | 1% |
| 2020 | 8 | 3% |
| 2019 | 9 | 2% |
| 2018 | 16 | 2% |
| 2017 | 10 | 3% |
| 2016 | 11 | 4% |
| 2015 | 31 | 2% |
| 2014 | 65 | 3% |
| 2013 | 12 | 1% |
| 2012 | 26 | 2% |
| 2011 | 43 | 3% |
| 2010 | 5 | 4% |
| 2009 | 9 | 7% |
| 2008 | 13 | 2% |
| 2007 | 14 | 1% |
| 2006 | 119 | 9% |
| 2005 | 405 | 20% |
| 2004 | 36 | 3% |
| 2003 | 9 | 1% |
| 2002 | 13 | 1% |
| 2001 | 15 | 2% |
| 2000 | 31 | 2% |
| 1999 | 32 | 2% |
| 1998 | 68 | 7% |
| 1997 | 61 | 6% |
| 1996 | 85 | 10% |
| 1995 | 49 | 7% |
| 1994 | 30 | 5% |
| 1993 | 48 | 9% |
| 1991 | 1 | 17% |
Other parts of the 2002 Jeep Grand Cherokee
486 complaintsVisibility (wipers, defrost, mirrors)
326 complaintsBrakes
179 complaintsEngine cooling
146 complaintsSeats
91 complaintsElectrical system
85 complaintsTransmission and drivetrain
58 complaintsFuel system
57 complaintsSteering
41 complaintsVehicle speed control
38 complaintsOther or unknown
35 complaintsEngine
26 complaints
← All problems reported for the 2002 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology