2002 Jeep Grand Cherokee Visibility (wipers, defrost, mirrors) Problems
- Complaints
- 326about this part
- Share
- 22%of 1,476 total for the year
- Median mileage
- 69,000miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 326 complaints about the visibility of the 2002 Jeep Grand Cherokee, 22% of the 1,476 complaints for this model year. Where a mileage was given, the median is 69,000 miles. 3 of these say a crash was involved and 2 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. My vehicle has had this happen three times since I bought the car new. It is always the same thing the needs to be fixed. Plastic material that hold the blend doors break in the same spot. The cost averages $ 1400.00 to repair.”
NHTSA complaint #10501030, filed 2013-03, 40,000 miles“Driving along the highway when the passenger window started to go down by itself. I had some paperwork in the car and it started blowing around, causing me to become distracted and nearly hitting another car on the highway until I was able to pull over safely. The window regulator failed, which is a common problem with the Jeep Grand Cherokee.”
NHTSA complaint #10332694, filed 2010-05, 92,000 miles“The defrost only works 50% of the time. Did not work while driving down the highway at 65mph. This was extremely dangerous as I could not see through the windshield. The next day was working fine and a week later I had the same issue. I had the heater core replaced and the issue is still happening.”
NHTSA complaint #10486513, filed 2012-11, 105,874 miles“I bought my 2002 Jeep Grand Cherokee used with 51,249 miles I found out after 30 days that my blend door needed to be changed out the dealer where I purchased it was kind enough to split the cost 50% my part $492. Now it has gone out again and you would have thought that it would last more than 2 years what can I do besides trade it in.”
NHTSA complaint #10242772, filed 2008-09, 54,657 miles“No heat on passenger side in january 2007, september 2007 no air both sides, then november 2007 no heat at all from both sides. The Jeep has been in and out of the dealer all year with many issues, as employee of chrysler , I love my Jeep that I purchased new, just not happy with the repair work needed all the time .”
NHTSA complaint #10254032, filed 2009-01, 67,000 milesVisibility (wipers, defrost, mirrors): other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 4 | 2% |
| 2023 | 8 | 2% |
| 2022 | 5 | 2% |
| 2021 | 8 | 2% |
| 2020 | 5 | 2% |
| 2019 | 5 | 1% |
| 2018 | 16 | 2% |
| 2017 | 5 | 1% |
| 2016 | 4 | 1% |
| 2015 | 16 | 1% |
| 2014 | 49 | 2% |
| 2013 | 15 | 2% |
| 2012 | 32 | 2% |
| 2011 | 35 | 2% |
| 2010 | 4 | 3% |
| 2009 | 1 | 1% |
| 2008 | 28 | 4% |
| 2007 | 19 | 2% |
| 2006 | 10 | 1% |
| 2005 | 25 | 1% |
| 2004 | 214 | 17% |
| 2003 | 170 | 22% |
| 2002 | 326 | 22% |
| 2001 | 245 | 28% |
| 2000 | 124 | 9% |
| 1999 | 165 | 10% |
| 1998 | 28 | 3% |
| 1997 | 29 | 3% |
| 1996 | 15 | 2% |
| 1995 | 29 | 4% |
| 1994 | 11 | 2% |
| 1993 | 17 | 3% |
Other parts of the 2002 Jeep Grand Cherokee
486 complaintsBrakes
179 complaintsEngine cooling
146 complaintsSeats
91 complaintsElectrical system
85 complaintsTransmission and drivetrain
58 complaintsFuel system
57 complaintsSteering
41 complaintsVehicle speed control
38 complaintsOther or unknown
35 complaintsEngine
26 complaintsEquipment
26 complaints
← All problems reported for the 2002 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology