2020 Jeep Grand Cherokee Air bags Problems
- Complaints
- 17about this part
- Share
- 7%of 241 total for the year
- Median mileage
- 34,000miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 17 complaints about the air bags of the 2020 Jeep Grand Cherokee, 7% of the 241 complaints for this model year. Where a mileage was given, the median is 34,000 miles. 12 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Was pulling into shop on nice sunny day. I turned taking a right off road and some lady swerved right off road and hit me doing 50mpg. This caused me to go forward in vehicle and accelerate at a high speed. I then hit a metal carport which crashed on my roof. Busted sunroof, hit side of brick wall on passenger side and then went down into a steep ditch and partially back up. None of the airbags deployed. I did see one black oval shaped airbag behind the front driver tire afterwards. Jeep was totaled. Front end was demolished looked like a big mouth. Both wheels were turned in and busted. …”
NHTSA complaint #11329281, filed 2020-06, 2,011 miles“I was involved in a head on collision with a snow plow mounted to a ford f-250 where significant front end damage was done to the vehicle, and the airbags didn't deploy. There's no way possible these airbags should have not been deployed.”
NHTSA complaint #11315434, filed 2020-03, 2,643 miles“My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. …”
NHTSA complaint #11647843, filed 2025-03“While stopped due to traffic back up on the freeway i was rear ended at about 80 MPH luckily there was another car behind me…the air bags didn’t deploy at all and I’m wondering why?”
NHTSA complaint #11539370, filed 2023-08“I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed.”
NHTSA complaint #11560472, filed 2023-12Air bags: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 5 | 6% |
| 2024 | 1 | 0% |
| 2023 | 12 | 3% |
| 2022 | 9 | 3% |
| 2021 | 20 | 5% |
| 2020 | 17 | 7% |
| 2019 | 19 | 5% |
| 2018 | 24 | 3% |
| 2017 | 15 | 4% |
| 2016 | 12 | 4% |
| 2015 | 104 | 8% |
| 2014 | 211 | 9% |
| 2013 | 33 | 4% |
| 2012 | 43 | 3% |
| 2011 | 60 | 4% |
| 2010 | 11 | 9% |
| 2009 | 11 | 8% |
| 2008 | 40 | 5% |
| 2007 | 29 | 3% |
| 2006 | 60 | 5% |
| 2005 | 95 | 5% |
| 2004 | 326 | 25% |
| 2003 | 256 | 34% |
| 2002 | 486 | 33% |
| 2001 | 26 | 3% |
| 2000 | 59 | 4% |
| 1999 | 83 | 5% |
| 1998 | 36 | 4% |
| 1997 | 36 | 4% |
| 1996 | 34 | 4% |
| 1995 | 30 | 4% |
| 1994 | 37 | 6% |
| 1993 | 24 | 4% |
Other parts of the 2020 Jeep Grand Cherokee
74 complaintsOther or unknown
64 complaintsEngine
50 complaintsTransmission and drivetrain
39 complaintsFuel system
21 complaintsVehicle speed control
15 complaintsBrakes
13 complaintsSteering
13 complaintsForward collision avoidance
9 complaintsBack-over prevention (rear camera)
8 complaintsBody and structure
8 complaintsSuspension
8 complaints
← All problems reported for the 2020 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology