2019 Jeep Grand Cherokee Back-over prevention (rear camera) Problems
- Complaints
- 11about this part
- Share
- 3%of 370 total for the year
- Median mileage
- 43,900miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 11 complaints about the back-over prevention of the 2019 Jeep Grand Cherokee, 3% of the 370 complaints for this model year. Where a mileage was given, the median is 43,900 miles. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The 8.4 uconnect back up camera isn't working properly in my 2019 Grand Cherokee. I've spoken with several Jeep mechanics and they all say it's a faulty software issue with all of the 8.4 units.. There is a recall but Jeep dealers refuse to reinstall the faulty software.. Instead they want to replace the whole unit for 2000 dollars.. Everybody knows about this problem but nothing is being done”
NHTSA complaint #11552532, filed 2023-10“Screen display will freeze while putting car into drive from reverse, thus having the back up camera stuck on the screen while driving. This recall was issued for my make and model, but my VIN was not included. Please report this is happening in my car to ensure my car is included in the recall.”
NHTSA complaint #11439144, filed 2021-11“Car makes loud humming noise when accelerating and safety break go off for no reason when backing up or parking . I try put gas’s but it doesn’t let me keep the nozzle in . Gas’s light always going off”
NHTSA complaint #11639685, filed 2025-01“The infotainment screen is faulty, it is delaminating and causing a lot of distracting and dangerous driving issues: - Rear camera and warnings do not work correctly - Screen flickers, and changes screen which is very distracting while driving. - Screen will randomly turn on or off and change settings. It has been ongoing since December 2021, I took it to the dealer who told me it was just a software issue and it would update and fix it. It never did. I took it back (now out of warranty) told me they would fix it and ordered the part. …”
NHTSA complaint #11486972, filed 2022-09“Hello, I own a 2019 Jeep Grand Cherokee still under warranty and in the last few months have noticed the display screen starting to delaminate, it has become an eyesore but it does not bother me. What does bother me is what happens as the display screen delaminates. The glue melts, and leaks onto wiring of all the components under the screen including the AC, all the parking sensors/rear sensors, and traction control, causing them to short out. Shortly after my screen started to delaminate I noticed a notification on my dash telling me that my rear sensors were no longer accessible. …”
NHTSA complaint #11551286, filed 2023-10Related recalls
- 20V191000Sep 10, 2020Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler…Covers: Jeep Grand Cherokee 2019–2020, Ram 1500 2019–2020, Chrysler Pacifica 2019–2020 +8 more
Related service bulletins
- 11011774Dec 11, 2024Backup Camera Poor Image Quality Inspection
- 10247472Oct 7, 2023Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold. This bulletin involves replacing…
- 10243131Aug 1, 2023CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
- 10247967Feb 28, 2023Malfunction Indicator Lamp Illumination (MIL). Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
- 10234440Feb 28, 2023Malfunction Indicator Lamp Illumination (MIL). Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
- 10247905Feb 14, 2023ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from…
- 10231815Jan 31, 2023Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives…
- 10221446Jun 28, 2022Panasonic VP4R Wi-Fi New Enrollment Pause
- 10220806Mar 17, 2022Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following: When…
Back-over prevention (rear camera): other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 2 | 3% |
| 2024 | 4 | 2% |
| 2023 | 12 | 3% |
| 2022 | 11 | 4% |
| 2021 | 5 | 1% |
| 2020 | 8 | 3% |
| 2019 | 11 | 3% |
| 2018 | 14 | 2% |
| 2017 | 4 | 1% |
| 2015 | 5 | 0% |
| 2014 | 4 | 0% |
| 2012 | 1 | 0% |
| 2010 | 1 | 1% |
Other parts of the 2019 Jeep Grand Cherokee
116 complaintsElectrical system
84 complaintsOther or unknown
77 complaintsEngine
64 complaintsTransmission and drivetrain
47 complaintsAir bags
19 complaintsVehicle speed control
15 complaintsSteering
14 complaintsExterior lighting
12 complaintsForward collision avoidance
11 complaintsSuspension
11 complaintsSeats
10 complaints
← All problems reported for the 2019 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology