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SuspensionPart report

2012 Jeep Grand Cherokee Suspension Problems

Complaints
32about this part
Share
2%of 1,644 total for the year
Median mileage
53,000miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 32 complaints about the suspension of the 2012 Jeep Grand Cherokee, 2% of the 1,644 complaints for this model year. Where a mileage was given, the median is 53,000 miles. 1 of these say a crash was involved, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I have two major issues. The first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. I'm not sure what would of caused it because it is something that I have never seen before. The second thing is that my back right suspension is messed up. The back left side of my Jeep sags when I put it in park and as it lowers into park level.”

NHTSA complaint #11265823, filed 2019-10, 170,000 miles

“On june 24, 2016, between 1:30 pm and 2 pm, I was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, I applied the brakes at about 30 miles per hour after I emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light. However, the Jeep continued to roll even though I pressed on the brakes to the floor board. …”

NHTSA complaint #10883463, filed 2016-07, 41,000 miles

“We were driving in the express highway pr 30, at a speed of 45 to 50 MPH, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). The vehicle started making a loud noise. We were able to control the vehicle and park in the area of stops for emergencies. When we inspect the vehicle we noticed that all the rear suspension was on the differential and the escape (muffle). The two structural supports on both sides of the rear suspension were broken. …”

NHTSA complaint #11173370, filed 2019-01, 43,400 miles

“My Jeep cuts off when I'm driving and stalls at times the check engine light has been on also since I purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after I purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue I had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!”

NHTSA complaint #11111205, filed 2018-07, 91,000 miles

“On april 16, 2018, I took my car into the glendale chrysler Jeep dodge dealership in glendale, mo, to obtain the alternator diode thermal fatigue recall replacement. During their inspection, I was notified that I also needed to replace the rack and pinion power steering module due to leaking fluid for $2300.00. This item is connected to the recall of the alternator diode thermal fatigue problem. In addition, I was notified by the inspector that I had to replace the right rear shocks, also due to broken seals and leaking fluid. …”

NHTSA complaint #11088542, filed 2018-04, 46,000 miles

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
202511%
202462%
20237017%
2022239%
2021307%
202083%
2019113%
2018162%
201782%
201631%
2015181%
2014512%
201381%
2012322%
2011372%
200921%
200891%
2007101%
200691%
2005221%
2004222%
2003132%
2002171%
2001233%
2000312%
1999765%
1998323%
1997434%
1996506%
1995183%
1994285%
1993387%

Other parts of the 2012 Jeep Grand Cherokee

Electrical system
837 complaints
Brakes
289 complaints
Engine
285 complaints
Fuel system
248 complaints
Other or unknown
121 complaints
Transmission and drivetrain
102 complaints
Steering
100 complaints
Air bags
43 complaints
Vehicle speed control
35 complaints
Exterior lighting
34 complaints
Visibility (wipers, defrost, mirrors)
32 complaints
Body and structure
26 complaints

← All problems reported for the 2012 Jeep Grand Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology