2020 Mazda CX-5 Seats Problems
- Complaints
- 1about this part
- Share
- 1%of 108 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 1 complaints about the seats of the 2020 Mazda CX-5, 1% of the 108 complaints for this model year.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The front seats, both electric and manual powered are rocking back and forth. Upon acceleration both seats will slightly rock backwards and then upon applying the brakes they will rock forward. It's almost like whatever is holding the seats still has a defected part or a defect somewhere else. This concerns me as a safety issue, if something were to happen and if I got into an accident, aren't the seats supposed to be secured and not have any slack or rocking in them? …”
NHTSA complaint #11611173, filed 2024-08Related service bulletins
- 11005551Jul 18, 2024At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent…
- 11005550Jul 17, 2024Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not…
- 10246133Nov 20, 2023At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
- 10235415Apr 3, 2023At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
- 10232279Feb 16, 2023Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too…
- 10232401Feb 7, 2023Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not…
- 10232402Feb 1, 2023At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should…
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 6% |
| 2025 | 1 | 3% |
| 2024 | 5 | 11% |
| 2023 | 1 | 1% |
| 2021 | 1 | 1% |
| 2020 | 1 | 1% |
| 2019 | 3 | 1% |
| 2018 | 1 | 0% |
| 2017 | 3 | 2% |
| 2016 | 17 | 3% |
| 2015 | 5 | 4% |
| 2014 | 5 | 1% |
| 2013 | 13 | 7% |
Other parts of the 2020 Mazda CX-5
31 complaintsOther or unknown
25 complaintsEngine
17 complaintsBrakes
15 complaintsForward collision avoidance
12 complaintsTransmission and drivetrain
8 complaintsBody and structure
6 complaintsVehicle speed control
6 complaintsAir bags
5 complaintsBack-over prevention (rear camera)
4 complaintsExterior lighting
4 complaintsFuel system
4 complaints
← All problems reported for the 2020 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology