2020 Mazda CX-5 Brakes Problems
- Complaints
- 15about this part
- Share
- 14%of 108 total for the year
- Median mileage
- 288miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 15 complaints about the brakes of the 2020 Mazda CX-5, 14% of the 108 complaints for this model year. Where a mileage was given, the median is 288 miles. 6 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Driving in the city in the right hand turn lane. This lane passes 2 places for a right hand turn. The car in front made a right hand turn. Their turn was almost complete when the car made a sudden hard brake. No other car was in front of me. My foot was not on the brake. The car behind almost slammed in the back of me.”
NHTSA complaint #11325432, filed 2020-05, 165 miles“Bought a Mazda cx5 june 2020 and it was involve in a accident sept 17th 2020 do to brake failure. My mother was driving the vehicle and attempted parking in a apartment complex when the vehicle failed to stop and collided with the facility 20ft in front of the parking space. At the incident, I the owner, found 3 damage rotors were the flaw came from heavy grinding at the caliber (see attach photos). Within the caliber's alloy you can also see the chipped alloy produced from a flaw & the alignment of where it grinds the rotor (see attached photos). …”
NHTSA complaint #11360368, filed 2020-09, 3,200 miles“Sudden braking caused by automatic braking system. On sept 1, 2020, I was driving down a neighborhood street, going about 30 MPH, and a car in front of me was turning. I was in no danger of hitting the car in front of me; however, my 2020 Mazda CX-5 suddenly braked and made a loud noise. Granted, this car was new to me and I hadn't experienced this before, but I was completely surprised given an accident was not imminent. This sudden braking caused my head to swing forward and back resulting in neck, shoulder, and back pain. Also, it resulted in an increased headache. …”
NHTSA complaint #11353304, filed 2020-09, 150 miles“Purchased brand new 2020 Mazda CX-5 on sept 25, 2020. On sept. 29, 2020 with < 500mi: while traveling approximately 45 MPH on county road, pressed brake pedal and the pedal did not move. Several malfunction lights flashed including power steering malfunction , smart city brake support malfunction . Repeatedly slammed on the brake pedal and it did not move at all. Tried to swerve to avoid a vehicle but the steering was unresponsive. Impacted a vehicle at a red light. …”
NHTSA complaint #11366933, filed 2020-10, 412 miles“My car only has 32000 miles on it and I was told that I need new brakes and calipers. My car is making grinding and creaking noises when I back up, stop or get into it. Because of these brake issues it feels like the car is taking longer to stop. I have never had a car that needed this extensive of a brake job at 32000 miles. This seems excessive.”
NHTSA complaint #11536834, filed 2023-08Related service bulletins
- 11032103Apr 21, 2026This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory…
- 11026353Nov 26, 2025Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 11009644Oct 5, 2024Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 11007009Aug 21, 2024Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 11005528Jul 9, 2024Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at…
- 11003396Jun 7, 2024Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 10252508Mar 8, 2024Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 10251387Feb 12, 2024Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as…
- 10243568Sep 15, 2023Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to…
- 10243545Sep 13, 2023Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at…
Brakes: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 2 | 12% |
| 2025 | 11 | 38% |
| 2024 | 8 | 17% |
| 2023 | 12 | 18% |
| 2022 | 4 | 6% |
| 2021 | 11 | 7% |
| 2020 | 15 | 14% |
| 2019 | 6 | 2% |
| 2018 | 33 | 9% |
| 2017 | 14 | 9% |
| 2016 | 72 | 14% |
| 2015 | 14 | 11% |
| 2014 | 23 | 6% |
| 2013 | 26 | 13% |
Other parts of the 2020 Mazda CX-5
31 complaintsOther or unknown
25 complaintsEngine
17 complaintsForward collision avoidance
12 complaintsTransmission and drivetrain
8 complaintsBody and structure
6 complaintsVehicle speed control
6 complaintsAir bags
5 complaintsBack-over prevention (rear camera)
4 complaintsExterior lighting
4 complaintsFuel system
4 complaintsLane departure
4 complaints
← All problems reported for the 2020 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology