2024 Mazda CX-5 Seats Problems
- Complaints
- 5about this part
- Share
- 11%of 47 total for the year
- Median mileage
- —not reported
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA recorded 5 complaints about the seats of the 2024 Mazda CX-5, 11% of the 47 complaints for this model year. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Since the day we purchased our new 2024 Mazda CX-5, two issues have become apparent. Firstly, there is a clicking noise emanating from the rear passenger seats behind the driver whenever the vehicle is in motion. Secondly, there is a noticeable rumbling in the drivetrain during idle or stop-and-go traffic. I have visited the Mazda showroom twice regarding the seat back noise. Together with a Mazda technician, we determined that the rear passenger seat indeed makes a clicking noise even after being properly latched. …”
NHTSA complaint #11595400, filed 2024-06“2024 Mazda CX-5 Turbo Premium I am writing to express my disappointment with a recent purchase: the 2024 Mazda CX-5 Turbo Premium. While I appreciate the vehicle’s performance and overall design, I am extremely dissatisfied with the comfort level of the front seats. The seats feel incredibly stiff—almost like sitting on bricks—and lack any meaningful support. This has made even short drives uncomfortable and long trips nearly unbearable. I expected a premium model to offer a higher standard of comfort, especially in such a critical area as seating. …”
NHTSA complaint #11689211, filed 2025-09“I am extremely concerned about the safety of the 2024 Mazda CX-5 due to the failure of the seat adjustment mechanism, which prevents the seat from moving forward or backward. This is a serious safety hazard, particularly for passengers who may be positioned dangerously close to the dashboard in the event of a collision. This is not a minor inconvenience; it is a potential life-threatening safety issue. Mazda and federal safety regulators must take these complaints seriously, investigate the problem, and determine whether a safety recall is necessary. …”
NHTSA complaint #11773467, filed 2026-10“The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to the impact, and the back of the front driver's side seat fractured and detached. In addition, the air bag did not deploy. The vehicle was towed to a local tow yard. …”
NHTSA complaint #11699243, filed 2025-11Related service bulletins
- 11028095Jan 7, 2026There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE…
- 11021395Aug 1, 2025The front seats on some vehicles (equipped with 6-way power seats) may not slide forward or backward when operating the power seat slide switch. This concern may be caused by a…
- 11005551Jul 18, 2024At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent…
- 10246133Nov 20, 2023At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Seats: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 1 | 6% |
| 2025 | 1 | 3% |
| 2024 | 5 | 11% |
| 2023 | 1 | 1% |
| 2021 | 1 | 1% |
| 2020 | 1 | 1% |
| 2019 | 3 | 1% |
| 2018 | 1 | 0% |
| 2017 | 3 | 2% |
| 2016 | 17 | 3% |
| 2015 | 5 | 4% |
| 2014 | 5 | 1% |
| 2013 | 13 | 7% |
Other parts of the 2024 Mazda CX-5
11 complaintsBrakes
8 complaintsEngine
7 complaintsForward collision avoidance
6 complaintsVehicle speed control
5 complaintsExterior lighting
4 complaintsBody and structure
4 complaintsElectrical system
3 complaintsSteering
3 complaintsTransmission and drivetrain
3 complaintsAir bags
2 complaintsSuspension
2 complaints
← All problems reported for the 2024 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology