2023 Mazda CX-9 Problems
- Complaints
- 13filed with NHTSA
- Median mileage
- 12,100miles, 1 complaints with mileage
- Recalls
- 0campaigns on record
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
- NHTSA crash rating
- 5 / 5stars overall
- EPA fuel economy
- 23 mpgcombined, 2.5L 4-cyl 4WD · 20 city / 26 hwy
Sources: NHTSA records for the 2023 Mazda CX-9 (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
NHTSA recorded 13 consumer complaints for the 2023 Mazda CX-9. The part named most often is other or unknown, with 6 complaints (46% of the total), followed by brakes (2) and forward collision avoidance (2). 1 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 12,100 miles. Of all complaints, 3 involved a crash, 1 an injury, according to the filers. NHTSA lists 0 recall campaigns and 220 technical service bulletins for this model year. Other or unknown complaints overlap with 59 technical service bulletins filed under the same part. Brakes complaints overlap with 12 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Other or unknown6 46%
- Brakes2 15%
- Steering2 15%
- Air bags1 7.7%
- Electrical system1 7.7%
- Body and structure1 7.7%
- Suspension1 7.7%
- Tires1 7.7%
Example complaints
Other or unknown: “I am reporting a critical mechanical restraint failure regarding the 5-point harness crotch buckles on the Graco TrioGrow and the Graco TriRide car seats. The red button-release tension on both of these models is engineered with insufficient physical resistance. My toddler is capable of physically depressing the lower crotch buckle and completely freeing themselves while the vehicle is traveling at highway speeds. …”
NHTSA complaint #11742662, filed 2026-06Brakes: “I brought my vehicle in on 2/22/25 for a brake issue. I had to pump the brakes every time before I stopped to get the brake pedal to work. If I just hit the brakes the pedal would go almost to the floor. Greico Mazda has attempted 4 times to fix this issue with no success and has had my car in their shop for 4 months. I am now waiting for a Mazda rep to fly in to look at the car. They have replaced multiple parts on the car. I no longer feel safe driving this vehicle and have limited faith in Mazda to correct the problem.”
NHTSA complaint #11665696, filed 2025-06Forward collision avoidance: “I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow down. I released them once and reapplied and it felt as if they were doing nothing to slow me down. …”
NHTSA complaint #11517042, filed 2023-04Steering: “The contact owns a 2023 Mazda CX-9. The contact stated while driving at 30 MPH, the steering wheel was seized and the brake pedal stiffened. The contact stated as a result of the failure, the vehicle crashed into a ditch and crashed into a tree. The contact stated that the air bags did not deploy. The contact stated that his wife was a passenger in the vehicle and was seated in the front passenger seat. There were no injuries sustained. The front driver's side of the vehicle was damaged during the crash. No police or fire report was filed. …”
NHTSA complaint #11559034, filed 2023-12, 12,100 milesMileage when problems were reported
100% of the 1 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 12,100 and 12,100 miles.
Complaints by year filed
This model year is less than 4 years old, so a trend is not meaningful yet.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2023 Mazda CX-9. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| CX-9 · SUV AWD | ★★★★★ | 4 / 4 | 5 | 5 | 4 · 15.1% risk |
Driver aids listed by NHTSA for the 2023 model year: forward collision warning standard, lane departure warning standard, automatic emergency braking standard.
Neighbouring years: 2022: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2023 Mazda CX-9 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| CX-9 4WD | 2.5L 4-cyl | 6-speed automatic | 20 | 26 | 23 | $2,900 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
NHTSA lists no recall campaigns for the 2023 Mazda CX-9 in the data used here. A recall can apply to some vehicles of a model year and not others, so check a specific vehicle by VIN at nhtsa.gov/recalls.
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 220 on record; the latest 10 are shown.
- 11037900Sep 17, 2026Electrical system, Other or unknown. Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text.
- 11037899Sep 11, 2026Electrical system. DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if…
- 11037634Sep 10, 2026Electrical system, Other or unknown. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any…
- 11037018Sep 4, 2026Exterior lighting, Engine, Other or unknown, Electrical…. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the…
- 11037019Aug 19, 2026Electrical system, Other or unknown. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA…
- 11037011Aug 19, 2026Electrical system, Wheels. This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment…
- 11034448Jul 1, 2026Other or unknown, Engine, Electrical system. This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect…
- 11034447Jun 19, 2026Electrical system, Engine. This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine…
- 11034439Jun 17, 2026Electrical system. This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing…
- 11034845Jun 16, 2026Electrical system. DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment…
Other model years of the Mazda CX-9
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2023 | 13 | 12,100 | 0 | 5 | 23 | — | Too new |
| 2022 | 11 | 53,000 | 0 | 5 | 23 | — | Not enough data |
| 2021 | 40 | 51,093 | 1 | 5 | 24 | 50 · Typical | Rising |
| 2020 | 19 | 14,000 | 1 | 5 | 24 | — | Stable |
| 2019 | 53 | 26,500 | 2 | 5 | 24 | 31 · Fewer | Rising |
| 2018 | 128 | 27,000 | 2 | 5 | 24 | 54 · Typical | Rising |
| 2017 | 61 | 33,500 | 0 | — | 24 | 0 · Fewer | Rising |
| 2016 | 107 | 40,000 | 0 | — | 24 | 26 · Fewer | Rising |
| 2015 | 35 | 60,500 | 2 | 4 | 19 | 25 · Fewer | Falling |
| 2014 | 54 | 56,294 | 3 | 4 | 19 | 46 · Typical | Falling |
| 2013 | 68 | 55,011 | 4 | 4 | 19 | 67 · More | Falling |
| 2012 | 221 | 58,000 | 4 | — | 19 | 100 · More | Falling |
| 2011 | 171 | 74,000 | 4 | — | 19 | 93 · More | Falling |
| 2010 | 195 | 77,312 | 6 | — | 18 | 100 · More | Falling |
| 2009 | 59 | 85,000 | 6 | — | 18 | 41 · Typical | Falling |
| 2008 | 172 | 99,500 | 5 | — | 18 | 81 · More | Falling |
| 2007 | 86 | 94,000 | 5 | — | 18 | Not compared (before 2008) | Falling |
All Mazda CX-9 model years · Best and worst years by complaints
Frequently asked questions
How many NHTSA complaints does the 2023 Mazda CX-9 have?
NHTSA recorded 13 consumer complaints for the 2023 Mazda CX-9 as of Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2023 Mazda CX-9 is reported most often?
Other or unknown is named most often, in 6 complaints (46% of the total), followed by brakes with 2.
Has the 2023 Mazda CX-9 been recalled?
NHTSA lists no recall campaigns for this model year in the data used here. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2023 Mazda CX-9 do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2023 Mazda CX-9 5 out of 5 stars overall. Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2023 Mazda CX-9 get?
The EPA rates the 2023 Mazda CX-9 (CX-9 4WD, 2.5L 4-cyl) at 23 mpg combined, 20 city and 26 highway, with an estimated annual fuel cost of $2,900 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2023 Mazda CX-9 reported?
Among the 1 complaints that include a mileage, the median is 12,100 miles and the middle half falls between 12,100 and 12,100 miles; 100% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.