2023 Mazda CX-9 Other or unknown Problems
- Complaints
- 6about this part
- Share
- 46%of 13 total for the year
- Median mileage
- —not reported
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA recorded 6 complaints about the other or unknown of the 2023 Mazda CX-9, 46% of the 13 complaints for this model year. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I am reporting a critical mechanical restraint failure regarding the 5-point harness crotch buckles on the Graco TrioGrow and the Graco TriRide car seats. The red button-release tension on both of these models is engineered with insufficient physical resistance. My toddler is capable of physically depressing the lower crotch buckle and completely freeing themselves while the vehicle is traveling at highway speeds. …”
NHTSA complaint #11742662, filed 2026-06“I am reporting a critical mechanical restraint failure regarding the 5-point harness crotch buckles on the Graco TrioGrow and the Graco TriRide car seats. The red button-release tension on both of these models is engineered with insufficient physical resistance. My toddler is capable of physically depressing the lower crotch buckle and completely freeing themselves while the vehicle is traveling at highway speeds. …”
NHTSA complaint #11742663, filed 2026-06“While driving down a 55mph highway with no cars around, our sunroof imploded with a loud crashing sound and spreading glass shards all over our car over all of the occupants including children. It was a cloudy day and the temperatures were in the low 70’s and our sliding fabric cover was open at the time. The dealer has the car as of today but claims that anything glass is not typically covered under warranty.”
NHTSA complaint #11536609, filed 2023-08“This vehicle does not have a Traction Control Device switch to manually turn off. In snowing conditions and trying to ascend a grade, the TCD activates and eventually you become disabled in the roadway. I looked into the car manual and it does locate where the switch should be located, however my vehicle switch button is a blank button. I phoned my Dealership and reported the problem. They advised other vehicles in their lot did not have the switch as well. No other advice was explained. I reached out to Mazda Customer Car, and they advised me to contact the dealership. …”
NHTSA complaint #11509017, filed 2023-02“On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Multiple system failures began approximately six minutes before the crash. During this time, the driver reported: • Total loss of steering • Complete brake failure • No response to acceleration or driver input • No ability to slow, stop, or maneuver the vehicle • No meaningful warnings that allowed corrective action The vehicle became completely uncontrollable. …”
NHTSA complaint #11717365, filed 2026-02Related service bulletins
- 11037900Sep 17, 2026Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text.
- 11037634Sep 10, 2026This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may…
- 11037018Sep 4, 2026This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain…
- 11037019Aug 19, 2026This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION…
- 11034448Jul 1, 2026This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION…
- 11034444Jun 16, 2026This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a…
- 11034443Jun 16, 2026This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers…
- 11033447May 19, 2026This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit…
- 11032104Apr 30, 2026DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible…
- 11032103Apr 21, 2026This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 6 | 46% |
| 2021 | 6 | 15% |
| 2020 | 3 | 16% |
| 2019 | 14 | 26% |
| 2018 | 20 | 16% |
| 2017 | 9 | 15% |
| 2016 | 6 | 6% |
| 2015 | 9 | 26% |
| 2014 | 9 | 17% |
| 2013 | 9 | 13% |
| 2012 | 6 | 3% |
| 2011 | 6 | 4% |
| 2010 | 7 | 4% |
| 2009 | 2 | 3% |
| 2008 | 13 | 8% |
| 2007 | 6 | 7% |
Other parts of the 2023 Mazda CX-9
2 complaintsForward collision avoidance
2 complaintsSteering
2 complaintsAir bags
1 complaintsElectrical system
1 complaintsBody and structure
1 complaintsSuspension
1 complaintsTires
1 complaints
← All problems reported for the 2023 Mazda CX-9
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology