1997 Mercedes-Benz E320 Suspension Problems
- Complaints
- 32about this part
- Share
- 51%of 63 total for the year
- Median mileage
- 115,000miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 32 complaints about the suspension of the 1997 Mercedes-Benz E320, 51% of the 63 complaints for this model year. Where a mileage was given, the median is 115,000 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“While making a left turn on a major street I heard a loud pop and pulled over to see if I ran over something, but nothing was in the road. When I started the car and began driving I noticed the suspension was making noises. I took it to a mechanic shop and was told the passenger side rear coil spring perch separated from the body and the car should not be driven. They quoted me $1500.00 to repair.”
NHTSA complaint #10903411, filed 2016-09, 150,000 miles“When I changed tires today (march 4, 2007), I found severe corrosion/rust on the front spring perches. The front passenger side perch was already rusted through on one side. The car cannot be driven safely. It is in my garage and has not been repaired. Many others have experienced the same issues with mercedes w210 body styled cars.”
NHTSA complaint #10184179, filed 2007-03, 81,000 miles“One day I noticed that the front left tire seemed to be low. After several attempts of filling the tire, one day I decided to further investigate what is the cause of this issue (tire was fine). I quickly came to realize that my lower control arm was not only cracked but also bent out of shape. Additionally I found that the upper housing of the coil (spring) was literally peeling off the body of the vehicle thus causing the added pressure to the lower control arm where the spring sits. I went to a local body shop and got a quote from the tech there. …”
NHTSA complaint #10620792, filed 2014-08, 224,000 miles“Driving at approximately 40 MPH and the frame just dropped. The drive felt like I had all flat tires. If I was traveling at an increased speed, I would have crashed. Later I was informed that the spring perch rusted from the inside-out. This is a common problem with 1997 E320 mercedes and no one will issue a recall until a family dies. The dealership transferred my car to the body repair shop and paid half of the cost. Someone needs to make an executive decision and issue a recall.”
NHTSA complaint #10153750, filed 2006-03, 150,000 miles“My husband & I were outside and heard a loud crash. My mercedes fell to the ground on the front drivers side. It took 2 jacks to lift it up. With the tire off he found the spring perch completely rusted off, the spring and holder on the ground. Our first thought was that I could have been on the road with my son when it happened. We did a quick internet search and found this to be more common that we could imagine. The defect even prompted a recall in canada. I am the original owner of this car with 103k+ miles. …”
NHTSA complaint #10191832, filed 2007-05, 103,000 milesRelated service bulletins
- 10151948Jul 19, 2018Display of suspension setting in head unit implausible
- 10044180Aug 11, 2011Xentry: 'airmatic- service required' or 'elc- service required' in display- 'fc5151- b22/3 (rear axle sensor): signal implausible' stored.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2008 | 2 | 20% |
| 2006 | 2 | 5% |
| 2005 | 6 | 3% |
| 2004 | 4 | 2% |
| 2003 | 11 | 5% |
| 2002 | 2 | 9% |
| 2001 | 3 | 8% |
| 2000 | 5 | 11% |
| 1999 | 10 | 12% |
| 1998 | 7 | 19% |
| 1997 | 32 | 51% |
| 1996 | 19 | 42% |
Other parts of the 1997 Mercedes-Benz E320
10 complaintsAir bags
7 complaintsElectrical system
5 complaintsTransmission and drivetrain
5 complaintsEngine cooling
4 complaintsBody and structure
4 complaintsBrakes
1 complaintsEquipment
1 complaintsFuel system
1 complaintsInterior lighting
1 complaintsSeats
1 complaintsSteering
1 complaints
← All problems reported for the 1997 Mercedes-Benz E320
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology