2004 Mercedes-Benz E320 Suspension Problems
- Complaints
- 4about this part
- Share
- 2%of 203 total for the year
- Median mileage
- 43,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the suspension of the 2004 Mercedes-Benz E320, 2% of the 203 complaints for this model year. Where a mileage was given, the median is 43,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My right front air strut went out while my wife was driving and had our son in the car. She was 120 miles away from home and stranded. She went to mercedes benz of beverly hills and they want 160.00 to diagnose and then would put her in a loaner. The estimate was around 1700.00 to fix 1 air strut. I have done my research and this is definitely a safety issue as the speed she was traveling at. Im not sure why mb has not issued a safety recall on these faulty parts. Definitely would be nice if they would cover this.”
NHTSA complaint #10526414, filed 2013-07, 148,000 miles“When traveling over bumpy roads there is a large thumping and crashing noise from the rear end of the car and occasionally from the middle of the car. Taken to dealers twice and explained in detail what is happening. They say that they have checked the car out and there is nothing wrong, everything is to specification and they cannot reproduce the noise.”
NHTSA complaint #10288864, filed 2009-10, 43,000 miles“Mercedes benz airmatic ride height system is faulty. I have research several forums and noticed a continuous of air strut failure on vehicles under 50,000 miles. The parts to repair this fault can only be purchased at a mercedes benz dealer and are extremely expensive. One air strut costs around $1500.00 and usually a compressor must also be replace for around $500.00.”
NHTSA complaint #10245498, filed 2008-10, 39,000 miles“Dt: contact stated when stepping on the accelerator pedal the vehicle will not accelerate. This caused a safety concern because while merging into traffic the vehicle failed to accelerate. This only occurred when the vehicle is stopped or was close to stopping. The majority of the time it happened when the vehicle was started up. There was no indication as to when this will occur. It happened approximately 30 times. The service dealer attempted to repair the vehicle once, but because it happened periodically they could not duplicate the problem. The manufacturer refused to service the vehicle. …”
NHTSA complaint #10130331, filed 2005-09Related service bulletins
- 10151948Jul 19, 2018Display of suspension setting in head unit implausible
- 10044180Aug 11, 2011Xentry: 'airmatic- service required' or 'elc- service required' in display- 'fc5151- b22/3 (rear axle sensor): signal implausible' stored.
- 10032727Sep 17, 2009Mercedes: following fault codes are entered in the control unit and displayed-fc5320 drain valve:open circuit or insufficient valve current in models series 211, 219; fc5260…
- 10016629Aug 16, 2005Knocking / rumbling noise from front left of vehicle. Toi include model 219 2003-2006.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2008 | 2 | 20% |
| 2006 | 2 | 5% |
| 2005 | 6 | 3% |
| 2004 | 4 | 2% |
| 2003 | 11 | 5% |
| 2002 | 2 | 9% |
| 2001 | 3 | 8% |
| 2000 | 5 | 11% |
| 1999 | 10 | 12% |
| 1998 | 7 | 19% |
| 1997 | 32 | 51% |
| 1996 | 19 | 42% |
Other parts of the 2004 Mercedes-Benz E320
117 complaintsBrakes
50 complaintsElectrical system
13 complaintsAir bags
6 complaintsOther or unknown
6 complaintsBody and structure
6 complaintsExterior lighting
5 complaintsVisibility (wipers, defrost, mirrors)
5 complaintsEngine cooling
4 complaintsElectronic stability control
3 complaintsLatches, locks and linkages
3 complaintsSeats
3 complaints
← All problems reported for the 2004 Mercedes-Benz E320
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology