2016 Mercedes-Benz Metris Steering Problems

“On 9/13/18 while driving us95 in nevada , the power steering assist failed while crossing center line rumble strips to pass. There was a warning tone and an error message appeared on instrument cluster. There was no power assist. This was in the middle of the desert, so I continued driving. After stopping for a bathroom break, the steering worked again when I started the van. Minutes later, it failed again. I continued to a gas station. After restarting the van, the steering assist worked again until I got home. I took it to mercedes. …”

“Loss of power steering when driving over cattle grates on two separate occasions. First time loss of power steering at 55mph on a two lane highway and second time loss of power steering at 30mph when entering a freeway on-ramp. An error message displays on the screen 'power steering malfunction see owners manual'. On both occasions we pulled off to the side of the road and turned off the engine, removed the key from the ignition, and waited a couple of minutes. …”

“I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks”

“2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Arizona. …”

“I lost all ability to steer the van. When the steering wheel was turned, a noise was made, but the vehicle did not respond. The vehicle had to be towed to a repair shop. Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it. A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking. We didn't see any warning lights or notice any steering issues prior to the break. …”