2022 Polestar Polestar 2 Problems

What owners report

Owners of the 2022 Polestar 2 most often report problems with the backup camera: when the car is shifted into reverse the center screen shows "Camera temporarily unavailable", a frozen or lagging image, or a black screen, sometimes for minutes. Several complaints say the condition persisted or worsened after software updates intended to address it. A smaller group of reports covers infotainment and connectivity problems, charging and battery software issues, lane-assist and one-pedal-drive behavior, and miscellaneous warnings or access failures.

1. 1
   Back-over prevention (rear camera)

   Backup camera unavailable, frozen, or stuttering

   • 239 complaints (78%)
   • median 20,500 mi at 3.1 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2023–2026

   When the car is shifted into reverse, the center display often shows "Camera is temporarily unavailable", a black screen, a frozen frame, or a delayed image instead of the rear view. Owners describe it as intermittent but frequent, sometimes occurring most times they reverse, and note that the rear window is small enough that they rely on the image. Many report that dealer software updates and the recall-related versions did not resolve it, and some say the camera behaves worse afterward. Dealers are described as acknowledging it as a known issue and advising resets of the infotainment system, while in other cases owners were told a fix might come later. Reported throughout the year at a wide range of mileages, with the sample clustering from a few thousand to about 21,000 miles and complaints filed across most months.

   Recall 25V615000Recall 25V280000Recall 24V477000

   What to check: Ask the seller to put the car in reverse from a cold start and confirm the camera image appears promptly and stays stable; also ask which software version is installed and whether the recall software has been applied. Because some owners report no improvement after updates, check the camera more than once.

   2 excerpts from owner complaints in NHTSA records

   “Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird”

   NHTSA complaint #11672699, filed 2025-07

   “This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.”

   NHTSA complaint #11670568, filed 2025-07
2. 2
   Electrical system

   Infotainment screen reboots or responds slowly

   • 43 complaints (14%)
   • typically at 3.8 yrs old
   • filed 2022–2026

   Owners describe the center display freezing, rebooting while driving, or taking several seconds to open apps and respond to taps. When the screen restarts, climate functions including the defroster, turn-signal sounds, and camera views can be interrupted. Some report that resets of the infotainment unit and connectivity module do not permanently restore normal operation. Reported across the model year at varying mileages, with complaints filed in both warm and cold months.

   Recall 24V4770008 related service bulletins

   What to check: Spend time with the screen on during a test drive: open navigation and settings, watch for lag or a reboot, and confirm the climate controls respond. Ask whether the infotainment unit has been replaced or is still the original.

   2 excerpts from owner complaints in NHTSA records

   “First off, I should say that I generally love my Polestar 2. I've enjoyed owning it. However, I the infotainment system performance is dangerous. The incredibly slow time to open apps and the lag in response to inputs forces a driver to split attention between the screen and the road for far too long. …”

   NHTSA complaint #11719405, filed 2026-02

   “The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect, but you are welcome to send somebody out to look at the car. Safety? …”

   NHTSA complaint #11711425, filed 2026-01
3. 3
   Electrical system

   Connectivity module faults (TCAM) and lost features

   • 24 complaints (8%)
   • typically at 0.6 yrs old
   • filed 2022–2026

   Complaints describe loss of LTE connectivity, GPS, emergency call (SOS) function, and phone app connection, and in some cases the car could not be unplugged from the charger or unlocked from outside. Owners report that resets advised by the manufacturer did not restore service, and one notes the vehicle later needed a module repair. Reported from the first months of ownership onward, at low and moderate mileages.

   2 related service bulletins

   What to check: During the test drive, confirm the car has cellular signal, that the app links to the vehicle, and that the SOS indicator is not showing a fault; ask whether the connectivity module has ever been replaced.

   2 excerpts from owner complaints in NHTSA records

   “Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. …”

   NHTSA complaint #11453599, filed 2022-02

   “Approx 2 months into taking possession of the car I lost the ability to use the virtual key. I made every attempt to re-add feature to no avail. Four months later I have now had a failure with the TCAM. I have lost all ability to connect to Wi-Fi which affects the ability to use SOS, I can’t track my vehicle, I’m unable to schedule charging, no access to internet apps, I’ve attempted to tether my phone which fails, etc. I’ve contacted the company who gave suggestions to reset the TCAM that did not work. …”

   NHTSA complaint #11494339, filed 2022-11
4. 4
   Electrical system

   Propulsion warnings and intermittent power loss

   • 14 complaints (5%)
   • median 6,600 mi at 0.4 yrs old (2 state mileage, few)
   • filed 2022–2026

   Owners report the car losing motive power, jerking and slowing with a turtle-mode warning, or showing propulsion-related messages on the driver display. One complaint describes the car resuming movement on its own a few seconds after coming to a stop in one-pedal mode. Some say dealers found no fault, and others were told the behavior would settle after an update. Reported from a few hundred miles up to roughly 20,000 miles, with no clear seasonal pattern in the sample.

   Recall 21V1100003 related service bulletins

   What to check: Ask whether the battery management software recall has been completed, and request any stored diagnostic codes be read before purchase. Note whether the car drives smoothly from a stop in both drive modes.

   2 excerpts from owner complaints in NHTSA records

   “After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting Brake Failure and Collision Detection Failure . Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.”

   NHTSA complaint #11667921, filed 2025-06

   “The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200.”

   NHTSA complaint #11459117, filed 2022-03, 200 miles
5. 5
   Lane departure

   Lane assist and driver-aid behavior

   • 10 complaints (3%)
   • median 13,000 mi at 0.4 yrs old (1 states mileage, few)
   • filed 2022–2026

   Complaints describe the lane-keeping system steering the car toward a bike lane or out of its lane, and forward-collision warnings or automatic braking triggering without an obstacle. Owners also report the one-pedal drive setting changing or stopping working after a software update, without notice. Reported at low to moderate mileage, in some cases right after a software update.

   What to check: Ask which driver-assist settings and software version are current, and test the lane-keeping and one-pedal drive functions on a quiet road to see how they behave.

   2 excerpts from owner complaints in NHTSA records

   “Polestar 2 has a series of software and hardware system failures where the dealership is not logging them asking customers that instead of leaving their car, they can take a look at it right now. The software team is then instructed to reload the 2.2 to 2.4 software as their system is not fully updating causing conflicting software packets leading to dangerous glitches. My specific PS2 has 2.3 software on it and the vehicle lane assistance package drove the car on two occasions into a bike lane. …”

   NHTSA complaint #11503735, filed 2023-01

   “The contact owns a 2022 Polestar PS2. The contact stated while exiting a parking lot, the vehicle started jerking and decelerated, followed by the turtle mode warning light being illuminated. The contact was able to make it home safely. The vehicle was towed to the dealer for diagnostic testing, but the dealer stated that no failure was found. On another occasion, while driving 65 MPH, the collision warning light illuminated and made a beeping sound. The vehicle steered independently out the lane. …”

   NHTSA complaint #11515607, filed 2023-04, 13,000 miles

Buying note. Budget time on the test drive to check the backup camera repeatedly and to confirm the infotainment and connectivity systems work normally, since these are the complaints owners raise most. Ask for the service history showing which recall and software updates have been applied, and confirm the remaining warranty coverage.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.