2020 Ram Promaster Back-over prevention (rear camera) Problems
- Complaints
- 11about this part
- Share
- 26%of 42 total for the year
- Median mileage
- 67,290miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 11 complaints about the back-over prevention of the 2020 Ram Promaster, 26% of the 42 complaints for this model year. Where a mileage was given, the median is 67,290 miles. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Recall from 2025 every time I call they telling me the part is not available The rear view camera thermal fatigue cracks Increasing the risk of a crash”
NHTSA complaint #11730857, filed 2026-04“The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, Camera System Unavailable . The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.”
NHTSA complaint #11744911, filed 2026-06“The contact owns a 2020 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the back over prevention camera failed to properly operate and failed to display an image of the rear of the vehicle. The failure was intermittent. …”
NHTSA complaint #11755901, filed 2026-08, 36,000 miles“The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an RV for traveling purposes. In addition, the contact stated that when the vehicle was purchased, the dealer informed the contact about the open recalls. The contact was informed that the parts would be available in December 2025. …”
NHTSA complaint #11709978, filed 2026-01, 65,000 miles“The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention) while searching online. …”
NHTSA complaint #11717313, filed 2026-02, 137,000 milesRelated recalls
- 25V552000Aug 26, 2025Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's…Covers: Ram Promaster 2019–2021, Dodge Journey 2019–2020
Related service bulletins
- 10247905Feb 14, 2023ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from…
- 10218450Aug 25, 2021Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE…
- 10230068May 26, 2021Wind Or Whistle Noise From Windshield
- 10223296May 26, 2021Wind Or Whistle Noise From Windshield
- 10193949Apr 7, 2021Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE…
Back-over prevention (rear camera): other model years
Other parts of the 2020 Ram Promaster
10 complaintsOther or unknown
9 complaintsElectrical system
8 complaintsEngine cooling
5 complaintsEngine
4 complaintsVisibility (wipers, defrost, mirrors)
4 complaintsSteering
3 complaintsSeat belts
2 complaintsAir bags
1 complaintsBrakes
1 complaintsLane departure
1 complaintsSeats
1 complaints
← All problems reported for the 2020 Ram Promaster
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology