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Visibility (wipers, defrost, mirrors)Part report

2020 Ram Promaster Visibility (wipers, defrost, mirrors) Problems

Complaints
4about this part
Share
10%of 42 total for the year
Median mileage
—not reported
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 4 complaints about the visibility of the 2020 Ram Promaster, 10% of the 42 complaints for this model year. 2 of these say a crash was involved, according to the filers.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent Camera System Unavailable message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists after engine restart. The only temporary resolution has been extended power-off periods. …”

NHTSA complaint #11737660, filed 2026-05

“The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. …”

NHTSA complaint #11714828, filed 2026-02

“Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called back March 2026 because the issue seems to be getting worse and the rear camera sometimes just doesn't turn on at all; and was told there was still no part yet. …”

NHTSA complaint #11731635, filed 2026-04

Related service bulletins

Visibility (wipers, defrost, mirrors): other model years

YearComplaintsShare of year
202419%
202311%
202211%
202122%
2020410%
201923%
2018411%
201724%
201613%
201523%

Other parts of the 2020 Ram Promaster

Back-over prevention (rear camera)
11 complaintsTransmission and drivetrain
10 complaintsOther or unknown
9 complaintsElectrical system
8 complaintsEngine cooling
5 complaintsEngine
4 complaintsSteering
3 complaintsSeat belts
2 complaintsAir bags
1 complaintsBrakes
1 complaintsLane departure
1 complaintsSeats
1 complaints

← All problems reported for the 2020 Ram Promaster

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology