2020 Volkswagen Atlas Cross Sport Forward collision avoidance Problems
- Complaints
- 15about this part
- Share
- 14%of 108 total for the year
- Median mileage
- —not reported
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 15 complaints about the forward collision avoidance of the 2020 Volkswagen Atlas Cross Sport, 14% of the 108 complaints for this model year.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Unexpected emergency braking with no other vehicle nor object in driving lane/path. Such a scary experience and almost got rear-ended as we were traveling on expressway. No active recalls related to this issue, which apparently isn't unique to my personal experience with this particular year,make,model.”
NHTSA complaint #11457028, filed 2022-03“While traveling south on Wheeler Road at the underpass of the Long Island Expressway my 2020 Volkswagon Atlas Cross Sport's emergency braking system gets activated. This has happened multiple times at approximatly 12:20 AM while heading home from work. I took the car to the dealer but the dealer said there was no way to check what happened unless the diagnostic machine was connected at the time it happened. Again, this has happened multiple times, the most recent being both January second and the third. …”
NHTSA complaint #11708699, filed 2026-01“The emergency brake just comes on when you're driving, the windows will roll down on their own. The dash beeps at you like the vehicle will blow up. We were advised back in January that it was not safe to drive our vehicle. It has been sitting at the dealership not being fixed. A recall just recently came out for the vehicle, however we have been unable to drive the vehicle for almost 3 months. We still have to make payments on the vehicle and Volkswagen doesn't want to do anything to help with anything. …”
NHTSA complaint #11458685, filed 2022-03“In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. …”
NHTSA complaint #11455807, filed 2022-03“Adaptive cruise control (acc) will not work if you remote started the vehicle. To get it normally work, you have to fully switch off the car and then push start it. Had the vehicle checked by vw dealer and they found no problem, but the car won't engage cruise after remote start. After months of this; the remote start will not work. Carnet told me to wait on an update to be released soon.....it has been 10 months and same story every time I call. Dealer can't get it sorted even though they replaced Carnet module twice!”
NHTSA complaint #11487768, filed 2022-10Related service bulletins
- 11030842Mar 25, 2026customer reports that the vehicle performed an unwarranted Autonomous Emergency Braking (AEB).
- 11001522May 15, 2024These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 11001494May 15, 2024These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 10226547Nov 16, 2022ACC Calibration Process
Forward collision avoidance: other model years
Other parts of the 2020 Volkswagen Atlas Cross Sport
33 complaintsOther or unknown
25 complaintsAir bags
23 complaintsBrakes
18 complaintsEngine
9 complaintsSteering
8 complaintsVehicle speed control
6 complaintsExterior lighting
5 complaintsFuel system
4 complaintsBody and structure
4 complaintsSuspension
4 complaintsTransmission and drivetrain
4 complaints
← All problems reported for the 2020 Volkswagen Atlas Cross Sport
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology