2020 Volkswagen Atlas Cross Sport Suspension Problems
- Complaints
- 4about this part
- Share
- 4%of 108 total for the year
- Median mileage
- 2,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the suspension of the 2020 Volkswagen Atlas Cross Sport, 4% of the 108 complaints for this model year. Where a mileage was given, the median is 2,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via TSB. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, I hope not.”
NHTSA complaint #11360947, filed 2020-09, 2,000 miles“Noise (Rattle) coming from LH rear wheel well while driving. Brought vehicle to dealer for inspection, found LH rear coil sheared in half. Dealer replaced both rear coil springs. There was a recall for the 2018/2019 Atlas/Cross Sport for the same issue. (NHTSA #18V904000) I believe VW needs to include some if not all 2020 models as well. The failure of the coil spring was not due to abusive driving. This was poor metallurgy. I've never in my life had a coil spring fail.”
NHTSA complaint #11677699, filed 2025-08“steering went out completly and the SUV shut off in the middle of the street. had to restart car to get it home. SUV shut off in the middle of a turn. Had the SUV checked at dealership and they found a bad steering unit. I had the SUV in 3 times with the complaint and they found nothing until the warranty ran out. Neillo VW checked it in 2020,2021,2023 and say they found nothing,”
NHTSA complaint #11762785, filed 2026-09“2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, start/stop errors , and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. …”
NHTSA complaint #11451543, filed 2022-02Related service bulletins
- 11026184Nov 18, 2025What is and what is not a leaking suspension strut.
- 11021372Jul 14, 2025How to identify and when to replace a leaking strut
Suspension: other model years
Other parts of the 2020 Volkswagen Atlas Cross Sport
33 complaintsOther or unknown
25 complaintsAir bags
23 complaintsBrakes
18 complaintsForward collision avoidance
15 complaintsEngine
9 complaintsSteering
8 complaintsVehicle speed control
6 complaintsExterior lighting
5 complaintsFuel system
4 complaintsBody and structure
4 complaintsTransmission and drivetrain
4 complaints
← All problems reported for the 2020 Volkswagen Atlas Cross Sport
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology