2002 Chevrolet Impala Equipment Problems
- Complaints
- 21about this part
- Share
- 3%of 795 total for the year
- Median mileage
- 100,000miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 21 complaints about the equipment of the 2002 Chevrolet Impala, 3% of the 795 complaints for this model year. Where a mileage was given, the median is 100,000 miles. 1 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I was driving staraight doing 40 and and I saw a vechile spend out of control I tried to drive faster to get out of the way but doing in the middle of driving the key falls out of the ignition causing the the other car to hit mines in the rear right no one was hurt but my car was scatch and a dent I notice it frequently that when driving the key comes out by itself its really scary and dangerous.”
NHTSA complaint #10593834, filed 2014-05, 121,200 miles“Gm vehicles equipped with the passkey system may, and thousands do, experience a passlock system lockout, where the security system prevents starting of the vehicle, even when using the mfr's supplied key. The passkey sensor problem is recurring even after some consumers had dealers replace it. This defect in the passkey ii and iii as well as the passlock systems on GM vehicles has plagued my vehicle since 3 weeks after purchase. The dealer said I have to replace the passkey sensor, ignition control module, ignition switch, bcm and even possibly the ECM. …”
NHTSA complaint #10419576, filed 2011-08, 59,000 miles“I have a safety concern involving unresolveable issues with a 2002 Impala ls. Due to passlock, my car will randomly not start, thinking that I (the owner) am trying to steal the car. This is a safety issue being that I am a young, unmarried woman, who has to drive in and through rough neighborhoods to get to work and school. This issue could leave me and others stranded at location. And who knows what could happen from there, varying from murder to assault, etc. And if you know flint, saginaw, and detroit michigan, this is a huge issue. …”
NHTSA complaint #10294570, filed 2009-12, 68,000 miles“On october 11, 2010, was stopped for a left turn, in my 2002 Chevrolet Impala. I was hit from the back by a pickup truck. Upon impact, my onstar mirror came loose from the windshield and the cable became a weapon in the car with the mirror still attached. A witness said it looked like a baseball bat flying around on the inside of the car. The cable was hanging and approximately 2ft long when the wrecker pulled it away. I received multiple injuries to my head/neck and right eye due to this particular incident. There were also other injuries that I feel probably do not pertain to this. …”
NHTSA complaint #10405327, filed 2011-06, 130,000 miles“Went to work and when I went to leave the car wouldn't start- thought it was the battery and got a jump, wouldn't start. Had the car towed to auto place, and they couldn't find anything wrong, then after that the car has left me stranded and unable to get to work its shut off while driving- the security light was on, after the many complaints to chevy- they wont assist with the repair of the pass lock security system for the simple reason its out of warranty. Its not a maintenance issue its a mechanical issue. Its also a safety issue. The car just shuts off as if someone is stealing it. …”
NHTSA complaint #10346123, filed 2010-07, 102,863 milesRelated service bulletins
- 10249590Jan 16, 2024This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249980Jan 12, 2024This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately…
- 10247552Dec 12, 2023This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10244201Sep 26, 2023This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10240793Jul 18, 2023This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint…
- 10232287Feb 21, 2023This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
- 10232811Feb 10, 2023This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308…
- 10224820Oct 7, 2022This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10222839Sep 28, 2022This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada.
- 10201310Aug 11, 2021This Preliminary Information communication provides information to the technician about installing General Motors Accessory parts/kits. Technicians should refer to Service…
Equipment: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2014 | 6 | 1% |
| 2013 | 1 | 0% |
| 2011 | 4 | 1% |
| 2010 | 4 | 1% |
| 2009 | 4 | 0% |
| 2008 | 11 | 1% |
| 2007 | 12 | 2% |
| 2006 | 9 | 2% |
| 2005 | 8 | 1% |
| 2004 | 13 | 1% |
| 2003 | 9 | 1% |
| 2002 | 21 | 3% |
| 2001 | 17 | 2% |
| 2000 | 17 | 2% |
| 1995 | 1 | 2% |
Other parts of the 2002 Chevrolet Impala
305 complaintsExterior lighting
123 complaintsEngine cooling
106 complaintsEngine
75 complaintsBrakes
74 complaintsSteering
57 complaintsAir bags
47 complaintsTransmission and drivetrain
36 complaintsFuel system
34 complaintsOther or unknown
34 complaintsVisibility (wipers, defrost, mirrors)
34 complaintsElectronic stability control
17 complaints
← All problems reported for the 2002 Chevrolet Impala
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology