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EquipmentPart report

2002 Chevrolet Impala Equipment Problems

Complaints
21about this part
Share
3%of 795 total for the year
Median mileage
100,000miles
Trend
StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.

NHTSA recorded 21 complaints about the equipment of the 2002 Chevrolet Impala, 3% of the 795 complaints for this model year. Where a mileage was given, the median is 100,000 miles. 1 of these say a crash was involved, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I was driving staraight doing 40 and and I saw a vechile spend out of control I tried to drive faster to get out of the way but doing in the middle of driving the key falls out of the ignition causing the the other car to hit mines in the rear right no one was hurt but my car was scatch and a dent I notice it frequently that when driving the key comes out by itself its really scary and dangerous.”

NHTSA complaint #10593834, filed 2014-05, 121,200 miles

“Gm vehicles equipped with the passkey system may, and thousands do, experience a passlock system lockout, where the security system prevents starting of the vehicle, even when using the mfr's supplied key. The passkey sensor problem is recurring even after some consumers had dealers replace it. This defect in the passkey ii and iii as well as the passlock systems on GM vehicles has plagued my vehicle since 3 weeks after purchase. The dealer said I have to replace the passkey sensor, ignition control module, ignition switch, bcm and even possibly the ECM. …”

NHTSA complaint #10419576, filed 2011-08, 59,000 miles

“I have a safety concern involving unresolveable issues with a 2002 Impala ls. Due to passlock, my car will randomly not start, thinking that I (the owner) am trying to steal the car. This is a safety issue being that I am a young, unmarried woman, who has to drive in and through rough neighborhoods to get to work and school. This issue could leave me and others stranded at location. And who knows what could happen from there, varying from murder to assault, etc. And if you know flint, saginaw, and detroit michigan, this is a huge issue. …”

NHTSA complaint #10294570, filed 2009-12, 68,000 miles

“On october 11, 2010, was stopped for a left turn, in my 2002 Chevrolet Impala. I was hit from the back by a pickup truck. Upon impact, my onstar mirror came loose from the windshield and the cable became a weapon in the car with the mirror still attached. A witness said it looked like a baseball bat flying around on the inside of the car. The cable was hanging and approximately 2ft long when the wrecker pulled it away. I received multiple injuries to my head/neck and right eye due to this particular incident. There were also other injuries that I feel probably do not pertain to this. …”

NHTSA complaint #10405327, filed 2011-06, 130,000 miles

“Went to work and when I went to leave the car wouldn't start- thought it was the battery and got a jump, wouldn't start. Had the car towed to auto place, and they couldn't find anything wrong, then after that the car has left me stranded and unable to get to work its shut off while driving- the security light was on, after the many complaints to chevy- they wont assist with the repair of the pass lock security system for the simple reason its out of warranty. Its not a maintenance issue its a mechanical issue. Its also a safety issue. The car just shuts off as if someone is stealing it. …”

NHTSA complaint #10346123, filed 2010-07, 102,863 miles

Related service bulletins

Equipment: other model years

YearComplaintsShare of year
201461%
201310%
201141%
201041%
200940%
2008111%
2007122%
200692%
200581%
2004131%
200391%
2002213%
2001172%
2000172%
199512%

Other parts of the 2002 Chevrolet Impala

Electrical system
305 complaints
Exterior lighting
123 complaints
Engine cooling
106 complaints
Engine
75 complaints
Brakes
74 complaints
Steering
57 complaints
Air bags
47 complaints
Transmission and drivetrain
36 complaints
Fuel system
34 complaints
Other or unknown
34 complaints
Visibility (wipers, defrost, mirrors)
34 complaints
Electronic stability control
17 complaints

← All problems reported for the 2002 Chevrolet Impala

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology