2023 Genesis GV60 Problems

What owners report

Owners of this 2023 Genesis GV60 most often describe a charging control unit or fuse failure that brings on power loss or stops charging, instrument clusters that stay blank for minutes at startup, and Level 2 home charging that stops or overheats. Rear axle or driveshaft failures, and seat belts that do not lock securely or tighten unexpectedly, also come up repeatedly. The trend is too new to judge, and mileage is listed in only a few complaints, mostly early in ownership.

1. 1
   Electrical system

   Charging control unit or fuse failure brings power loss

   • 19 complaints (33%)
   • median 3,600 mi at 0.7 yrs old (1 states mileage, few)
   • filed 2023–2026

   Owners describe a loud pop from the rear, followed by a power supply or electrical system warning, sometimes while driving. In some complaints the car went into limp mode or lost drive power, including at highway speed, and in others the car would not charge. Some owners say the problem returned after a recall software update or a replacement part. In some cases the dealer advised against driving the car until it was repaired. Where mileage is given, the figure is 5,650 miles, and several describe the failure while driving at highway speed or in traffic.

   Recall 24V868000Recall 24V2040005 related service bulletins

   What to check: Ask whether the ICCU and fuse were replaced under the recalls or the warranty extension bulletin, and check the VIN for open recalls 24V868000 and 24V204000 on the NHTSA lookup. Ask the seller about any 12-volt battery warnings, sudden power loss, or limp mode.

   2 excerpts from owner complaints in NHTSA records

   “Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.”

   NHTSA complaint #11635373, filed 2025-01

   “On 3/5/2025 I was driving my car and accelerating to 45 miles per hour when the Stop vehicle and check power supply warning on my car showed on the dash followed by a loud and starting audible tone. I pulled over to check the car and it still worked well. I then went home and tried to charge the vehicle off of our level 2 charger and the vehicle would not start to charge. I brought the car to the dealer the next day after charging the 12 volt battery overnight. …”

   NHTSA complaint #11652535, filed 2025-04
2. 2
   Electrical system

   Instrument cluster stays blank for minutes at startup

   • 10 complaints (17%)
   • typically at 2.2 yrs old
   • filed 2024–2026

   Owners report the driver's instrument cluster staying black or blank for anywhere from a few seconds to several minutes after startup, sometimes every day and sometimes only in cold weather. While the display is off, owners say they cannot see speed, warning lights, or other driving information. Some say the problem started after a software update, and a dealer reportedly said the whole display might need replacing. In some complaints the dealer could not explain why it happens. Mileage is not listed for these reports, and several describe the blank panel in cold weather or after a software update.

   Recall 25V474000

   What to check: Start the car from cold, if possible, and time how long the instrument cluster takes to show speed and warnings. Ask whether recall 25V474000 was completed, which you can check by entering the VIN on the NHTSA recall lookup, and whether any cluster software update has been applied.

   2 excerpts from owner complaints in NHTSA records

   “Sometimes after starting the car the instrument panels remain black and will not display properly for several minutes or unless the car is shutdown for a long period of time and restarted. Additionally, Genesis uses a fingerprint scan to verify who is driving the vehicle. After verifying my fingerprint the vehicle now asks me for a password even though I already verified my biometrics.”

   NHTSA complaint #11625625, filed 2024-11

   “Ever since the update that came to my car last October (update 24.11.1), the instrument cluster screen of my car does not turn on initially upon starting the car around half the time I start it. It will turn on eventually, varying in time anywhere from 1-10 minutes later. …”

   NHTSA complaint #11634020, filed 2025-01
3. 3
   Electrical system

   Level 2 charging stops or the charge port overheats

   • 12 complaints (21%)
   • median 13,950 mi at 1.4 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2023–2024

   Owners describe home Level 2 charging that stops after a few minutes to about an hour, often requiring an unplug and replug or a remote restart through the app. Others report the charge port or charger getting hot at full rated charging speed, with charging slowed or refused until the port cools. In some complaints the dealer registered a port overheating code, and a software patch that slows charging was described as not fixing the hardware. Some owners say the stoppages became more frequent over time. Mileage is not listed for these reports, and several describe charging stopping within about an hour of starting.

   What to check: Ask the seller whether the charge port has been inspected or replaced and whether any overheating codes were recorded. If possible, test a Level 2 charge and check whether it keeps going for an hour without stopping.

   2 excerpts from owner complaints in NHTSA records

   “My Car Has a charging port that overheats. It consistently overheats whenever I charge it at the full speed that the vehicle is rated for, 11.5kw (48amp 240V) and their solution, was to slow my charge rate down, once the port overheats, NOT FIX THE ISSUE, it still overheats.”

   NHTSA complaint #11527853, filed 2023-06

   “A defect is causing the level 2 chargers to overheat before my vehicles is charged. The chargers may overheat within 30 to 60 minutes of being in use. I must unplug and replug the home chargers in order to restart the charging process. The GV60 should be charged by 240-volt level 2 chargers at 48 amps in about seven hours, and it is not working as it stops and starts. I have reduced the charge rate from 11.2kw to 10.2kw and it still overheats and stops/starts. I reduced it all the way down to 6.8kw - the minimum setting on the vehicle. …”

   NHTSA complaint #11535384, filed 2023-07
4. 4
   Seat belts

   Seat belts fail to lock or tighten unexpectedly

   Mentioned in 4 of 52 sampled complaints

   Owners describe seat belts that failed to lock securely or did not hold properly, including a front belt problem reported at about 30 mph. Another complaint describes a pre-tensioner that tightened the belt unexpectedly while driving, with dealer visits finding a pre-tensioner malfunction code that came back. Some owners say the belt problem continued after dealer service. Where mileage is given, the figures range from 100 to 7,220 miles, and some describe the belt problem while driving.

   Recall 23V557000Recall 23V094000

   What to check: On a test drive, buckle and unbuckle each front seat belt, pull it out firmly, and check that it locks and retracts smoothly. Ask whether recalls 23V557000 and 23V094000 were completed, which you can check by entering the VIN on the NHTSA recall lookup.

   2 excerpts from owner complaints in NHTSA records

   “1. Navigtion wrong directions 2. The battery charge runs out too quickly *I said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter If the seat belt did not work, there was no point in wearing it, so I experienced a big disappointment. so I ended up having it serviced for the second time, but the brakes are still working. …”

   NHTSA complaint #11575339, filed 2024-03

   “I leased a 2023 Genesis GV60, which was misrepresented as new but had multiple safety recalls, including ICCU battery failure, AWD/powertrain malfunction, and seatbelt defects. From the start, the seatbelts didn’t secure properly, and the car failed NY state inspection, causing me to lose a job that required a safe vehicle. Despite six visits to different service centers in 3 months, no actual repairs were completed. Mechanics admitted they didn’t understand the battery defect. The recalls later disappeared from the system without resolution. …”

   NHTSA complaint #11659867, filed 2025-05
5. 5
   Transmission and drivetrain

   Rear axle or driveshaft fails and power drops out

   • 10 complaints (17%)
   • median 5,550 mi at 1.0 yrs old (2 state mileage, few)
   • filed 2023–2025

   Owners describe a rear axle or driveshaft that failed while driving, with a sudden thud, loss of drive power, and in some complaints smoke or a burning smell from the rear of the vehicle. In some complaints the car lost power on a freeway ramp or during acceleration. A complaint says the failure followed a recall repair, with unintended acceleration, loss of motive power, and a transmission that would not shift into park. Another complaint describes a leased car that had been under a stop-sale order for a known rear axle problem before delivery. Where mileage is given, the figure is 11,000 miles, and the other reports describe the failures without listing mileage.

   Recall 23V300000Recall 24V065000

   What to check: Ask whether recalls 23V300000 and 24V065000 were completed, which you can check by entering the VIN on the NHTSA recall lookup. Ask for records of any rear axle, driveshaft, or rear motor repairs, and whether those repairs were done under a recall.

   2 excerpts from owner complaints in NHTSA records

   “On October 17, 2024 one of the rear axles fractured when the car was driven by a dealer employee from our home to Genesis of Kirkland (WA) to resolve another matter, necessitating towing to the dealership. It was found by the dealer service department that the rear motor was damaged also. I am not aware of the speed of the car when the incident occurred. On November 22 I was told that the axle and rear motor had been repaired. I assume the other axle was not replaced as well. …”

   NHTSA complaint #11627028, filed 2024-11

   “From the service report: SCANNED FOUND NO TROUBLE CODES IN SYSTEM PUT VEHICLE ON LIFT AND INSPECTED FOUND LEFT REAR AXLE FAILED INTERNALLY NEEDS NEW AXLE TECH REMOVED AND REPLACED AXLE. My experience: I pulled out of our driveway and after ~100 yards I heard a clunk. I thought maybe I hit a pothole. After driving another ~300 yard I accelerated on a freeway onramp when the car lost power and served a bit. There were no warning lights or messages. I was just able to get off the onramp before entering the freeway. …”

   NHTSA complaint #11564466, filed 2024-01

Buying note. Before buying, ask whether the charging unit, fuse, and rear driveline recalls and warranty bulletins were completed, and whether the charging port and instrument cluster have been checked. On a test drive, check that the instrument cluster shows speed and warnings promptly after startup, and ask for records of any rear axle or seat belt repairs.

Summary written with AI from a sample of 52 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.