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Mercedes-Benz MetrisModel year report

2020 Mercedes-Benz Metris Problems

Complaints
7filed with NHTSA
Median mileage
3,100miles, 1 complaints with mileage
Recalls
8campaigns on record
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA crash rating
—no overall rating published
EPA fuel economy
22 mpgcombined, 2.0L 4-cyl RWD · 21 city / 24 hwy

Sources: NHTSA records for the 2020 Mercedes-Benz Metris (complaints, recalls, investigations), EPA fuel economy. Report an error

NHTSA recorded 7 consumer complaints for the 2020 Mercedes-Benz Metris. The part named most often is electrical system, with 2 complaints (29% of the total), followed by other or unknown (2) and steering (2). 1 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 3,100 miles. NHTSA lists 8 recall campaigns and 48 technical service bulletins for this model year. Electrical system complaints overlap with 3 recall campaigns covering the video (touch)screen/monitor/unit and 16 technical service bulletins filed under the same part. Other or unknown complaints overlap with 5 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Example complaints

Electrical system: “After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.”

NHTSA complaint #11566817, filed 2024-01

Other or unknown: “Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Additionally, it was not secured properly but was just placed loosely in a plastic bag. Rear view camera system available for inspection upon request. I know for a fact that this is the case with other new 2020 Mercedes Metris. Additional information available upon request. …”

NHTSA complaint #11453499, filed 2022-02

Steering: “Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don’t know if it can be confirmed by a independent service center, but there is a history of this with other owners and I assumed it can. It has been inspected by a Merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.”

NHTSA complaint #11582779, filed 2024-04

Mileage when problems were reported

100% of the 1 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 3,100 and 3,100 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (1 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 3,100 miles.

Complaints by year filed

Fewer than 15 complaints, too few for a reliable trend.

20202022202432025
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Fuel economy and running cost

EPA ratings for each 2020 Mercedes-Benz Metris version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).

VersionEngineTransmissionCityHwyComb.Fuel / yr
Metris (Cargo Van) RWD2.0L 4-cyl7-speed automatic212422$3,750
Metris (Cargo Van) RWD2.0L 4-cyl7-speed automatic202422$3,750
Metris (Cargo Van, LWB) RWD2.0L 4-cyl7-speed automatic212422$3,750
Metris (Cargo Van, LWB) RWD2.0L 4-cyl7-speed automatic202422$3,750
Metris (Passenger Van) RWD2.0L 4-cyl7-speed automatic202421$3,900
Metris (Passenger Van) RWD2.0L 4-cyl7-speed automatic192321$3,900

Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.

Recalls and investigations

See all 8 recalls for the 2020 Mercedes-Benz Metris → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 48 on record; the latest 10 are shown.

See all 48 bulletins →

Other model years of the Mercedes-Benz Metris

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
202298,8255—21—Not enough data
202073,1008—22—Not enough data
2019923,00012—22—Not enough data
20182812,50010—2245 · TypicalRising
20172925,00014—2250 · TypicalRising
201612719,50013—22100 · MoreRising

All Mercedes-Benz Metris model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2020 Mercedes-Benz Metris have?

NHTSA recorded 7 consumer complaints for the 2020 Mercedes-Benz Metris as of Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2020 Mercedes-Benz Metris is reported most often?

Electrical system is named most often, in 2 complaints (29% of the total), followed by other or unknown with 2.

Has the 2020 Mercedes-Benz Metris been recalled?

NHTSA lists 8 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

What gas mileage does the 2020 Mercedes-Benz Metris get?

The EPA rates the 2020 Mercedes-Benz Metris (Metris (Cargo Van), 2.0L 4-cyl) at 22 mpg combined, 21 city and 24 highway, with an estimated annual fuel cost of $3,750 at 15,000 miles a year. Other engine and drive versions are rated differently.

At what mileage are problems with the 2020 Mercedes-Benz Metris reported?

Among the 1 complaints that include a mileage, the median is 3,100 miles and the middle half falls between 3,100 and 3,100 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Fuel economy is from the EPA and DOE (fueleconomy.gov).

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.