2020 Mercedes-Benz Metris Electrical system Problems
- Complaints
- 2about this part
- Share
- 29%of 7 total for the year
- Median mileage
- 3,100miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the electrical system of the 2020 Mercedes-Benz Metris, 29% of the 7 complaints for this model year. Where a mileage was given, the median is 3,100 miles. 3 recall campaigns on record are filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.”
NHTSA complaint #11566817, filed 2024-01Related recalls
- 25V463000Jul 11, 2025Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be…Covers: Mercedes-Benz Metris 2020–2023
- 21V055000Feb 5, 2021Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the…Covers: Mercedes-Benz Metris 2016–2020, Sprinter 3500 2019–2020, Sprinter 2500 2019–2020 +2 more
- 19V715000Oct 8, 2019Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the…Covers: Mercedes-Benz Metris 2016–2020
Related service bulletins
- 10240175Jul 6, 2023The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and…
- 10231020Jan 13, 2023Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of…
- 10228811Nov 11, 2022Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry…
- 10228605Nov 9, 2022(RC)Update Hermes Communication Module Software
- 10215010Jun 3, 2022Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a…
- 10215008Jun 3, 2022Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15)…
- 10215007Jun 3, 2022Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control…
- 10215006Jun 3, 2022Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g…
- 10215003Jun 3, 2022Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD)…
- 10215001Jun 3, 2022Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions…
Electrical system: other model years
Other parts of the 2020 Mercedes-Benz Metris
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About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology