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Electrical systemPart report

2017 Toyota Prius Prime Electrical system Problems

Complaints
7about this part
Share
17%of 42 total for the year
Median mileage
—not reported
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 7 complaints about the electrical system of the 2017 Toyota Prius Prime, 17% of the 42 complaints for this model year.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I have a 2017 Toyota Prius Prime advanced. It has the large infotaiment screen that is where I have to access many items. Often, seemingly randomly, the screen shuts down and reboots itself. During the time it is rebooting I do not have any access to the controls. It gives no warning when it is going to reboot. I have seen other Toyota recalls for a similar problem on the RAV4 vehicles and I wonder if it is related.”

NHTSA complaint #11705045, filed 2025-12

“Each time I use the USB port behind the cup holders, my vehicle's electrical system goes through a power-down cycle. This has happened several times over the years while I was driving. I no longer use that particular USB port for safety reasons. I reported this to my Toyota dealer, but they could not replicate the problem while I was there, so nothing was ever done. My younger son was driving the car and nearly had a wreck when the electrical system power-cycled while he was driving. He has been instructed to not use the USB ports.”

NHTSA complaint #11576608, filed 2024-03

“Jbl touchscreen 11.6 on Prius prime plugin 2017 has capacitive buttons like FM AM SPEAKER/Audio, and resistive buttons like Volume and Sufio not registering a finger touch or pressure. All other icons on touchscreen work and respond. Bluetooth works but no sound when a text message is read from my iPhone. Started when heat index was 107 on June 23. With climate change I am concerned that EV and PHEV touchscreens may need to be recalled to prevent this kind of failure. Mechanic said it WAS NOT FUSES OR BATTERY, and AICHATGBT proffered a software glitch or a neede update”

NHTSA complaint #11597791, filed 2024-06

“Approximately July 19th 2021 at 4 a.m. in the morning on 2021 going Southbound on 210 going towards San Bernardino we will see the flat tire at the very end since the flat tire the hybrid system says offline not available car stalled pulled over tire was blown out. This is the second time that the hybrid system has been reported offline or malfunction. Upon further review the records of the vehicle I have noticed that on January 18th 2021 the previous owner had a similar incident but the dealership in Hemet California failed attempt to repair it or document it correctly and falsified records”

NHTSA complaint #11430966, filed 2021-08

“When driving on the interstate, the car lost power steering and power brakes, making the vehicle very difficult to maneuver. Fortunately, there were no cars immediately nearby, otherwise this could have been a very different description. The car was towed to a dealership. They reported that they believe this is due to a faulty cell in the vehicle's auxiliary (12V) battery. There was no warning or symptom of this prior to the loss of power steering and power brakes.”

NHTSA complaint #11426084, filed 2021-07

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2024640%
2023350%
2022113%
2021440%
2020319%
2019222%
201816%
2017717%

Other parts of the 2017 Toyota Prius Prime

Visibility (wipers, defrost, mirrors)
9 complaintsOther or unknown
5 complaintsBrakes
4 complaintsEngine
4 complaintsTransmission and drivetrain
4 complaintsForward collision avoidance
3 complaintsSeats
3 complaintsBody and structure
3 complaintsAir bags
2 complaintsFuel system
2 complaintsSteering
2 complaintsTires
2 complaints

← All problems reported for the 2017 Toyota Prius Prime

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology