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Toyota Prius PrimeModel year report

2023 Toyota Prius Prime Problems

Complaints
6filed with NHTSA
Median mileage
8,548miles, 2 complaints with mileage
Recalls
4campaigns on record
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA crash rating
5 / 5stars overall
EPA fuel economy
52 mpgcombined (gas only), 2.0L 4-cyl · plug-in hybrid FWD · 53 city / 51 hwy

Sources: NHTSA records for the 2023 Toyota Prius Prime (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error

NHTSA recorded 6 consumer complaints for the 2023 Toyota Prius Prime. The part named most often is electrical system, with 3 complaints (50% of the total), followed by transmission and drivetrain (2) and exterior lighting (1). 2 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 8,548 miles. NHTSA lists 4 recall campaigns and 90 technical service bulletins for this model year. Electrical system complaints overlap with 2 recall campaigns covering the switches/knobs/buttons and 31 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Example complaints

Electrical system: “There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department. They said the 12V battery was fully charged when they inspected it and there was no parasitic drain on the the battery. They inspected the battery again on 12/30/25 during a routine scheduled service and the 12V battery was good. …”

NHTSA complaint #11720026, filed 2026-02

Transmission and drivetrain: “The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting. This causes continuous, heavy parasitic drain on the 12V auxiliary battery, causing chronic low-voltage state across critical systems. The 12V auxiliary network supplies power to the primary control units, CAN-bus communication modules, and dynamic stability systems. Operating under chronic low-voltage causes system instability, erratic sensor processing, voltage brownouts, and rapid degradation of the 12V battery. …”

NHTSA complaint #11758058, filed 2026-08

Exterior lighting: “The contact owns a 2023 Toyota Prius Prime. The contact stated while driving 40 MPH with the headlights activated, the low-beam headlights were not providing adequate illumination to light the sides of the roadway properly. The contact stated that shadows were projected to the side of the road from the headlights. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that the headlight housing was causing the low beams to be partially shaded. …”

NHTSA complaint #11617928, filed 2024-10, 9,176 miles

Latches, locks and linkages: “The contact owns a 2023 Toyota Prius Prime. The contact stated that upon approaching the vehicle after it had been parked and turned off in the garage, the contact noticed that the hatch door was opened. The contact stated that upon pressing the power button on the hatch and the hatch door power button inside the cabin to close the hatch door, the hatch door failed to close. The manufacturer was notified of the failure and advised the contact to call Roadside Assistance. The contact called Toyota Roadside Assistance who advised the contact to attempt to close the hatch manually. …”

NHTSA complaint #11639703, filed 2025-01, 7,920 miles

Mileage when problems were reported

100% of the 2 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 7,920 and 9,176 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (2 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 8,548 miles.

Complaints by year filed

This model year is less than 4 years old, so a trend is not meaningful yet.

2024202520264
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2023 Toyota Prius Prime. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Prius Prime · hatchback FWD★★★★★4 / 5555 · 9.2% risk

Driver aids listed by NHTSA for the 2023 model year: forward collision warning standard, lane departure warning standard, automatic emergency braking standard.

Neighbouring years: 2022: same overall rating; 2024: same overall rating. A redesign between years can change both the car and the test.

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Fuel economy and running cost

EPA ratings for each 2023 Toyota Prius Prime version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving); plug-in hybrid figures are for gasoline-only (hybrid mode) driving, so no annual cost is shown.

VersionEngineTransmissionCityHwyComb.Fuel / yr
Prius Prime FWD2.0L 4-cyl · plug-in hybridCVT504748 gas only—
Prius Prime SE FWD2.0L 4-cyl · plug-in hybridCVT535152 gas only—

Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.

Recalls and investigations

Recall details for the 2023 Toyota Prius Prime → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 90 on record; the latest 10 are shown.

See all 90 bulletins →

Other model years of the Toyota Prius Prime

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
2024157,0004552—Too new
202368,5484552—Too new
202286,3501554—Not enough data
20211034,0000554—Not enough data
2020169,2501—54—Falling
201999,0141—54—Not enough data
20181615,0000—54—Stable
2017426,5000—54Not compared (fewer than 3 comparable model years)Stable

All Toyota Prius Prime model years

Frequently asked questions

How many NHTSA complaints does the 2023 Toyota Prius Prime have?

NHTSA recorded 6 consumer complaints for the 2023 Toyota Prius Prime as of Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2023 Toyota Prius Prime is reported most often?

Electrical system is named most often, in 3 complaints (50% of the total), followed by transmission and drivetrain with 2.

Has the 2023 Toyota Prius Prime been recalled?

NHTSA lists 4 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

How did the 2023 Toyota Prius Prime do in NHTSA crash tests?

NHTSA's 5-Star Safety Ratings give the 2023 Toyota Prius Prime 5 out of 5 stars overall. Ratings from different model years are only comparable when the vehicle was not redesigned in between.

What gas mileage does the 2023 Toyota Prius Prime get?

The EPA rates the 2023 Toyota Prius Prime (Prius Prime SE, 2.0L 4-cyl · plug-in hybrid) at 52 mpg combined, 53 city and 51 highway when running on gasoline in hybrid mode. Other engine and drive versions are rated differently.

At what mileage are problems with the 2023 Toyota Prius Prime reported?

Among the 2 complaints that include a mileage, the median is 8,548 miles and the middle half falls between 7,920 and 9,176 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.