2024 Honda Prologue Problems

What owners report

The dominant report on the 2024 Prologue is a clicking, popping or clunking noise from the front axle/CV joint area when turning, often heard within the first few thousand miles; owners frequently say the dealer confirmed axle wear but parts were back-ordered. A second cluster covers electrical and software behaviour — blank instrument panels, blank or distorted rearview camera images, charging and high-voltage warnings, and infotainment glitches. Most complaints in the sample were filed on low-mileage vehicles, so these are early-life reports rather than long-term wear.

1. 1
   Suspension

   Clicking/popping noise from front axles when turning

   • 457 complaints (53%)
   • median 6,500 mi at 1.6 yrs old (12 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2025–2026

   Owners describe a clicking, popping or knocking sound from the front of the vehicle during turns, especially sharp low-speed turns such as parking-lot maneuvers, and sometimes when accelerating from a stop. Many say a dealer confirmed front axle or CV joint wear and replaced one or both axles, while others were told the noise is common, that parts were on back order, or that the vehicle was operating as intended. Some report the noise returning after axle replacement. Commonly reported from a few thousand miles up to about 24,000 miles, often noticed soon after delivery and worse on tight low-speed turns.

   1 related service bulletin

   What to check: Drive the car through full-lock slow turns in both directions with the windows down and listen for clicking or popping. Ask for service records showing whether either front axle has been replaced and whether any replacement is still pending.

   2 excerpts from owner complaints in NHTSA records

   “Subject: Formal Complaint Regarding Persistent CV Joint Clicking Noise I am writing to formally document an ongoing issue with the constant velocity (CV) joints in my vehicle, which produce a noticeable clicking noise during low-speed turns, particularly at 90-degree intersections. This concern was first reported to my Honda dealer shortly after I leased the vehicle. …”

   NHTSA complaint #11704867, filed 2025-12

   “During turns to the left, there is a noticeable clicking sound that I can hear inside the cabin. I have not heard the noise when turning right. Research I've done seems to indicate this may be a CV joint issue on the vehicle. I am going to take it in for service shortly, but since it appears to be common among other vehicles of the same type I decided to file a report for tracking.”

   NHTSA complaint #11701193, filed 2025-11
2. 2
   Electrical system

   Blank or distorted instrument panel and rearview camera

   • 86 complaints (10%)
   • median 10,900 mi at 2.1 yrs old (11 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2024–2026

   Owners report the instrument cluster or center screen going black, sometimes accompanied by a clicking sound, then resetting after a few minutes or after the vehicle is restarted. Others describe the rearview camera showing a blank, distorted or briefly flickering image in reverse, occasionally with a false object warning triangle. Complaints say dealers performed software updates or replaced the front camera or camera hardware, and in some cases the problem returned. Reported across a wide mileage range, from delivery up to about 20,000 miles, with no clear weather or seasonal pattern in the sample.

   Recall 26V112000Recall 26V3060005 related service bulletins

   What to check: Check that both the instrument panel and rearview camera work when you test drive, and confirm with the dealer whether recall 26V112000 software and any camera recall remedy have actually been completed on the car.

   2 excerpts from owner complaints in NHTSA records

   “When turning the wheel there is Clicking sounds from the front axle, turning 90 degrees right or left. Dealer has been informed and said it sounds like an axle issue and that others have complained about this. Started almost immediately after taking delivery. Also rear camera failed after 1 hour of taking delivery.”

   NHTSA complaint #11637737, filed 2025-01

   “The contact owns a 2024 Honda Prologue. The contact stated that while driving approximately 65 MPH, there was an abnormal clicking sound coming from the instrument cluster, and the instrument cluster went black. The contact then drove the vehicle to a local dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.”

   NHTSA complaint #11703982, filed 2025-12, 8,000 miles
3. 3
   Electrical system

   High-voltage system warnings and charging problems

   • 165 complaints (19%)
   • median 10,295 mi at 1.9 yrs old (5 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Owners report a "Service High Voltage System" message appearing, sometimes with a low-battery warning while the charge indicator still shows most of a charge, and in some cases the vehicle failing to start or to accept a charge at the port. Complaints describe dealers swapping sensor positions, finding low A/C charge, replacing the high-voltage battery or the charging port, and in some instances the warning returning afterward. Reported from very low mileage up to about 11,000 miles, with no single seasonal pattern described in the sample.

   3 related service bulletins

   What to check: Ask for the full service history for any high-voltage or charging repairs, and confirm the car charges normally at both a home charger and a public DC fast charger before buying.

   2 excerpts from owner complaints in NHTSA records

   “Several issues!! When I turn I hear clicking noises. Last night The Service High Voltage System warning lights came on. The Interior pieces are falling off my door and the vent on driver side dash. The automatic emergency break is very strong and jerks very heavily when back up. It’s not turned off!”

   NHTSA complaint #11703427, filed 2025-12

   “I purchased Honda Prologue Elite Model in May 2024. In around December, a warning sign Service High Voltage System message showed up. We left the EV for service twice since then and the first time the honda dealer mentioned that the A/C and Battery Sensors were in swapped positions and they fixed the issue by swapping positions and was set right. The warning came back again around two weeks later and the 2nd time around, they said the DTC P0534 A/C Charge was low and that this error must have happened at assembly. …”

   NHTSA complaint #11640436, filed 2025-02
4. 4
   Forward collision avoidance

   Automatic emergency braking activates with nothing ahead

   • 118 complaints (14%)
   • median 2,000 mi at 0.9 yrs old (1 states mileage, few)
   • 11 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe the automatic emergency braking applying the brakes hard when no obstacle is present, both while driving forward and while reversing, sometimes on slopes, in traffic alongside other vehicles, or over snow and ice where reflections are misread. Several mention having to hold the accelerator to override the braking when backing out, and complaints say dealers suggested the sensors may need recalibration. Reported early in ownership, from delivery up to roughly 12,000 miles, and often tied to specific road locations, inclines, or snowy and icy conditions.

   1 related service bulletin

   What to check: During the test drive, try backing out of a driveway and driving past parked cars and inclines to see whether the system brakes unrequested. Ask whether any forward camera or sensor calibration has been done.

   2 excerpts from owner complaints in NHTSA records

   “When the car is in reverse it will slam on the brakes abruptly while flashing the cross traffic or rear collision warning lights when nothing is there. It’s very annoying and can be a safety hazard especially if it is icy or snowy. I have found myself sliding on ice and snow when in reverse because the vehicle slams on the brakes. I have almost hit things multiple times.”

   NHTSA complaint #11636644, filed 2025-01

   “While driving on the highway with no one in front of me, the car unexpectedly slams on the brakes. This issue consistently happens at a specific part of the highway where there is oncoming traffic and a slight incline. It seems like the sensors may need to be reconfigured. Additionally, when backing out of my driveway, the car struggles with snow or ice. It mistakenly detects an object behind me and automatically applies the brakes. To override this, I have to hold the gas pedal. It also doesn’t handle ice reflections well.”

   NHTSA complaint #11637816, filed 2025-01
5. 5
   Back-over prevention (rear camera)

   Rear camera and display software problems

   • 39 complaints (5%)
   • median 16,000 mi at 2.4 yrs old (5 state mileage, few)
   • filed 2024–2026

   Owners report the backup camera showing a blank or glitchy image, taking on moisture inside the lens, or displaying a false warning that something is behind the vehicle. Some also say the reverse lights and camera image are too dim to see obstacles at night. Complaints describe dealers confirming the camera fault and recall notices being received while the replacement part was not yet available. Reported from a few thousand miles up to roughly 16,000 miles, with several owners noting the fault at or shortly after delivery.

   Recall 26V306000Recall 26V1120002 related service bulletins

   What to check: Test the camera in reverse in low light and look for cloudiness or moisture inside the lens. Ask whether recall 26V306000 has been completed and whether the camera module has already been replaced.

   2 excerpts from owner complaints in NHTSA records

   “The back up camera has malfunctioned and is taking moisture into the lens, making it impossible to see out of. Due to this I cannot properly see blind spots behind my vehicle when backing up, putting those behind me at risk. The dealer confirmed this issue 4/10/2025. The dealer inspected the camera to confirm the issue. There were no warnings messages, or other symptoms prior to the camera failure. This issue first became known around 4/1/2025.”

   NHTSA complaint #11654090, filed 2025-04

   “The contact owns a 2024 Honda Prologue. The contact received a safety recall notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part required for the repair was not yet available. The contact stated that the failure was actively occurring, with the rearview camera displaying an intermittent and brief image. Additionally, the contact stated that the rubber weatherstripping seals for all doors, windows, and the sunroof continually detached. …”

   NHTSA complaint #11771400, filed 2026-10, 12,000 miles

Buying note. Given how many sampled complaints involve front axle noise on low-mileage cars, a careful turn-and-listen test drive plus the axle service history is the most useful pre-purchase check. Confirm that the open software and camera recalls have actually been performed, and verify charging and driver-assist behaviour during the test drive rather than relying on paperwork alone.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.