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Visibility (wipers, defrost, mirrors)Part report

2011 Kia Soul Visibility (wipers, defrost, mirrors) Problems

Complaints
17about this part
Share
9%of 194 total for the year
Median mileage
14,000miles
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

NHTSA recorded 17 complaints about the visibility of the 2011 Kia Soul, 9% of the 194 complaints for this model year. Where a mileage was given, the median is 14,000 miles.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“My husband went out to our 2011 Kia SOUL and opened the driver door and got something out of the car and closed the door normally, no force was involved. When he did the rear hatchback window shattered all the way across crumbling and it blew a hole in the glass. We went to our local Kia dealership that we purchased the car from and it was a saturday so only the sales staff was there. …”

NHTSA complaint #10508343, filed 2013-04, 47,000 miles

“The first incident occurred while on my way to work last week, rock hit the windshield and broke the windshield. Today while driving to work, same thing. I was not tailgating, I was not following any big trucks...nothing. I have been driving for 13 years and have not had this happen to me before. Coincidence? I think not. I think there is a default with the glass. I was driving the speed limit and driving as I always do, and twice in a week? Unacceptable.”

NHTSA complaint #10411309, filed 2011-07, 1,100 miles

“The rear window on my 2011 Kia SOUL shattered after closing the front passenger door. The door was not slammed or closed with any force and the car was parked and turned off at the time. It was lightly snowing and around 20 degrees f when the incident occurred. The window was broken from the center, but the glass bowed outward and the edges of the window had crumbled and fallen out as well. The glass is very thin and looks to be of poor quality and I should not have to worry about my car windows breaking every time I exit the vehicle.”

NHTSA complaint #10680481, filed 2015-02, 67,000 miles

“I have owned this vehicle for 18 months, and the windshield cracks way too easily. I've owned 23 cars and never had to replace one before. This Kia is getting its 2nd windshield today. I've never seen anything actually hit it, but have heard a 'pop' sound each time, and the windshield splits across. Both times it has originated along the edge of the rh side. There are chips at the beginning of the crack like a rock *may* have impacted there, but it seems to crack way too easily and needs to be thicker or stronger in my opinion.”

NHTSA complaint #10451903, filed 2012-03, 14,000 miles

“Vehicle had been parked in driveway overnight. Temperature had been at or slightly above freezing overnight. When driver entered vehicle and shut driver's side door the rear window exploded outward from the center of the window down to the point of the rear wiper. Outside edges of window also shattered/disintegrated along the outside edge of the seal.”

NHTSA complaint #10810472, filed 2015-12, 40,000 miles

Related service bulletins

Visibility (wipers, defrost, mirrors): other model years

YearComplaintsShare of year
202518%
202312%
202173%
202031%
201943%
201842%
201710%
201681%
201571%
201471%
2013152%
201261%
2011179%
20101410%

Other parts of the 2011 Kia Soul

Brakes
45 complaints
Electrical system
30 complaints
Air bags
26 complaints
Engine
24 complaints
Other or unknown
22 complaints
Exterior lighting
13 complaints
Transmission and drivetrain
13 complaints
Body and structure
12 complaints
Electronic stability control
10 complaints
Fuel system
9 complaints
Suspension
9 complaints
Vehicle speed control
8 complaints

← All problems reported for the 2011 Kia Soul

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology