2026 Mazda CX-5 Other or unknown Problems
- Complaints
- 8about this part
- Share
- 47%of 17 total for the year
- Median mileage
- —not reported
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA recorded 8 complaints about the other or unknown of the 2026 Mazda CX-5, 47% of the 17 complaints for this model year. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having access to info about my car like: mileage and tire pressure etc. Mazda continues to see these cars without proper fixes. I have been thru three updates. And there has been no fix to these issues. …”
NHTSA complaint #11753049, filed 2026-07“I purchased the card week ago, and by Sunday (09/04) it had only about 100 miles on it. I had just pulled out of my parking spot and came to a stop. I cannot say with certainty whether my foot was still on the brake at that exact moment, but I do know the vehicle was stopped. I was trying to adjust the A/C. The Mazda salesperson had previously told me that the climate controls on the screen could be a little finicky. I pressed a button marked with a “+,” believing it was related to the A/C. Immediately afterward, the vehicle suddenly began moving forward very quickly from a stopped position. …”
NHTSA complaint #11769170, filed 2026-10“Safety concern. Climate control change is not easy to access while driving from the digital screen. Climate control controls should near the least fixed on the screen for easy access. It is a distraction for the driver.”
NHTSA complaint #11773366, filed 2026-10“The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda CX‑5 owners are reporting the exact same problems across multiple online forums and owner communities. …”
NHTSA complaint #11734987, filed 2026-04“Complete software issues… 1-Yellow triangle with a red exclamation point 2-SOS alarm tone continuously goes off 3-Radio screen will freeze up, stop and restart to clear 4-Hey Google commands, will not turn AC off, Hey Google turn AC down, responds with turning the AC UP 4 degrees 5-Software turns off traction control 6-Extremely dangerous when Google does not work, and you have to look at the screen and not the road 7-Mazda has removed physical knobs for entertainment system, and AC system. …”
NHTSA complaint #11740879, filed 2026-05Related service bulletins
- 11037900Sep 17, 2026Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text.
- 11037634Sep 10, 2026This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may…
- 11037633Sep 4, 2026This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 05/27/26, 04/20/26, 04/09/26, 03/25/26 and 03/13/26 DESCRIPTION…
- 11037018Sep 4, 2026This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain…
- 11037003Aug 20, 2026Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDARS II.
- 11037019Aug 19, 2026This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION…
- 11035600Jul 27, 2026DESCRIPTION UPDATED SOFTWARE RELEASE FOR COCKPIT DOMAIN CONTROLLER (CDC) AND DATA COMMUNICATION MODULE (DCM). This TSB has been superceded by SSPE2 AND MSP67.
- 11035598Jul 21, 2026DESCRIPTION Some vehicles may exhibit a warning message, “Vehicle Network Malfunction,” displayed on the Instrument Cluster during engine start or while driving (IG-ON). At the…
- 11034448Jul 1, 2026This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION…
- 11034292Jul 1, 2026COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC VIOLENCE VICTIMS) DESCRIPTION This Service Information is issued in accordance…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 8 | 47% |
| 2025 | 8 | 28% |
| 2024 | 11 | 23% |
| 2023 | 11 | 16% |
| 2022 | 10 | 15% |
| 2021 | 18 | 12% |
| 2020 | 25 | 23% |
| 2019 | 50 | 18% |
| 2018 | 59 | 17% |
| 2017 | 35 | 23% |
| 2016 | 58 | 11% |
| 2015 | 16 | 12% |
| 2014 | 58 | 15% |
| 2013 | 28 | 14% |
Other parts of the 2026 Mazda CX-5
5 complaintsForward collision avoidance
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsBrakes
2 complaintsBack-over prevention (rear camera)
1 complaintsEquipment
1 complaintsExterior lighting
1 complaintsSeats
1 complaintsTransmission and drivetrain
1 complaints
← All problems reported for the 2026 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology