2016 Mazda CX-5 Other or unknown Problems
- Complaints
- 58about this part
- Share
- 11%of 512 total for the year
- Median mileage
- 13,000miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 58 complaints about the other or unknown of the 2016 Mazda CX-5, 11% of the 512 complaints for this model year. Where a mileage was given, the median is 13,000 miles. 5 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Liftgate problems, sometimes the liftgate will not open no matter how I try to open it. Other times it opens and jerks up or slams shut. When this happens the vehicle is in park. It happens when its running and it happens when the vehicle is not running. This has been happening over the course of the last 3 years. It started about 1 year after I purchased the car and continues till this day.”
NHTSA complaint #11390545, filed 2021-01, 14,000 miles“A stone from a weed-eater hit my windshield as I was driving (~25 MPH) and within 5 miles the crack was already 18 inches. In searching online I noticed a lot of owners mentioned windshield problems and how thin the windshield is. I would have expected a slight chip but not the crack. The temperature was mid 70's.”
NHTSA complaint #10992014, filed 2017-05, 13,000 miles“As I was driving along the interstate, the glass on my sunroof exploded. The weather was about 70 degrees outside and the car is typically garaged except for when I drive it. We did not know at first what had happened and it was extremely frightening as the sound was very loud. There was no previous damage to the sunroof--cracks, etc. And it was a factory-installed sunroof. As you will see from the photos, the glass exploded from the inside out.”
NHTSA complaint #11343510, filed 2020-08, 55,000 miles“I was driving on the interstate with my husband and our sunroof glass spontaneously shattered. We just heard a really loud bang and all of the sudden, we could hear the wind blowing and our sunroof cover was being forced open. We stopped immediately and found our sunroof broken to pieces. At the time of the incident, the weather was sunny/cloudy and in the 60s. There was no bridge or overhead pass, no big trucks driving nearby us. The environment outside was flat, dry lands.”
NHTSA complaint #11404675, filed 2021-03, 65 miles“When I start the car in the beginning of a cold day, I smell gas all around the car. I found that the car has an incomplete recalls when I entered the VIN no., but I called the no. They told me that the car hasn't any recalls.”
NHTSA complaint #11191186, filed 2019-03, 37,000 milesRelated service bulletins
- 11032104Apr 30, 2026DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible…
- 11032103Apr 21, 2026This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory…
- 11028133Jan 26, 2026There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit…
- 11028127Jan 5, 2026Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
- 11026904Dec 10, 2025A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the…
- 11023703Sep 30, 2025Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no…
- 11023702Sep 30, 2025Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may…
- 11022742Aug 22, 2025Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's…
- 11022728Aug 15, 2025When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the…
- 11021502Jul 14, 2025CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 8 | 47% |
| 2025 | 8 | 28% |
| 2024 | 11 | 24% |
| 2023 | 11 | 16% |
| 2022 | 10 | 15% |
| 2021 | 18 | 12% |
| 2020 | 25 | 23% |
| 2019 | 50 | 18% |
| 2018 | 59 | 17% |
| 2017 | 35 | 23% |
| 2016 | 58 | 11% |
| 2015 | 16 | 12% |
| 2014 | 58 | 15% |
| 2013 | 28 | 14% |
Other parts of the 2016 Mazda CX-5
161 complaintsBrakes
72 complaintsElectrical system
72 complaintsTransmission and drivetrain
51 complaintsVisibility (wipers, defrost, mirrors)
48 complaintsEngine
39 complaintsFuel system
20 complaintsAir bags
19 complaintsBody and structure
19 complaintsSeats
17 complaintsVehicle speed control
13 complaintsSuspension
11 complaints
← All problems reported for the 2016 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology