2016 Mazda CX-5 Air bags Problems
- Complaints
- 19about this part
- Share
- 4%of 512 total for the year
- Median mileage
- 44,064miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 19 complaints about the air bags of the 2016 Mazda CX-5, 4% of the 512 complaints for this model year. Where a mileage was given, the median is 44,064 miles. 9 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I was involved in the classic tee bone situation. I hit the car on the passenger side of the vehicle and the front of my car was damaged. I was on a city street going approximately 35 MPH and slammed on the brakes for approximately one car length before the collision happened. Their air bags inflated mine did not.”
NHTSA complaint #11194835, filed 2019-04, 80,000 miles“I was pulling into a parking space at natural grocers. When the car was going 2-3 MPH into the space getting ready I thought to stop, the engine revved up like a jet engine. The car then jumped a concrete side walk, hit the brick building, and broke a gas line. The car then came to rest back in the parking spot. The air bag deployed, my first reaction was what the hell just happened . A man walking out of a store heard the hiss of the gas line and then called 911. He came to the car and told me to move away because the gas line could blow up. …”
NHTSA complaint #11076442, filed 2018-03, 15,000 miles“On 07/28/2017, air bag light on instrument cluster began to flash while driving also the passenger side was occupied. Lasted until vehicle was turned off. Mazda dealer found code b00a0 for passenger occupant detection system. They reset the code and tested air bag system, they stated that all systems pass test. On 10/16/2017, air bag light on instrument cluster began to flash and the warning beeping start up while driving also the passenger side was not occupied. I considered this is a serious safety issue and need to be reported. I recorded videos.”
NHTSA complaint #11033965, filed 2017-10, 19,000 miles“I was involved in an accident in december 2016. I hit the side of another vechile and my passenger front by the tire was damaged.the passenger side airbag came out which it should not have due to the minimal damage to of the car. I will attach the estimate to this complaint. Since this was around the holidays I knew my car would be delayed. This was by far the worst expierence I have dealt with for a month and half and today I realized Mazda's negligence played a huge role with expense and stress of my car. I have never received notice about a recall on the side passenger air bag. …”
NHTSA complaint #10971068, filed 2017-04, 4,000 miles“Active recall for day time running lights is not able to be fixed due to Mazda claiming they do not have enough parts to rectify the issue. The consumer stated the air bag was failing. The manufacturer was notified, but did not offer any assistance. The consumer has the vehicle in germany, but was informed it could only be repaired in the united states.”
NHTSA complaint #11364786, filed 2020-10, 60,000 milesRelated service bulletins
- 11017717Apr 3, 2025Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a…
- 11016380Mar 5, 2025Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a…
- 11016379Mar 5, 2025Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a…
- 10198685Jun 24, 2021Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be…
- 10180691Sep 2, 2020SSPA6 - 2016 CX-5 - PASSENGER FRONTAL AIR BAG CONCERN SPECIAL SERVICE PROGRAM. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All…
Air bags: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2024 | 2 | 4% |
| 2023 | 1 | 1% |
| 2022 | 2 | 3% |
| 2021 | 5 | 3% |
| 2020 | 5 | 5% |
| 2019 | 7 | 3% |
| 2018 | 9 | 3% |
| 2017 | 4 | 3% |
| 2016 | 19 | 4% |
| 2015 | 5 | 4% |
| 2014 | 8 | 2% |
| 2013 | 1 | 1% |
Other parts of the 2016 Mazda CX-5
161 complaintsBrakes
72 complaintsElectrical system
72 complaintsOther or unknown
58 complaintsTransmission and drivetrain
51 complaintsVisibility (wipers, defrost, mirrors)
48 complaintsEngine
39 complaintsFuel system
20 complaintsBody and structure
19 complaintsSeats
17 complaintsVehicle speed control
13 complaintsSuspension
11 complaints
← All problems reported for the 2016 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology