2016 Mazda CX-5 Body and structure Problems
- Complaints
- 19about this part
- Share
- 4%of 511 total for the year
- Median mileage
- 10,000miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 19 complaints about the body and structure of the 2016 Mazda CX-5, 4% of the 511 complaints for this model year. Where a mileage was given, the median is 10,000 miles. 2 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The passenger side mirror folded in by itself while I was driving my Mazda 2016 CX-5 on a local city street at about 15 MPH. The plastic outside housing of the mirror popped out and fell onto the road. I retrieved the trim pieces of the housing but one piece of trim was cracked. I reinserted the trim and taped up the cracked piece. Mazda says it does not sell the replacement piece of trim and wants to replace the whole mirror for a cost of $500.”
NHTSA complaint #11073103, filed 2018-02, 5,100 miles“Body: about one month after I purchased the vehicle, the paint became brittle. There is a large rock chip, scratches on the hood, and chips on the door. Electrical: the seat heater on the driver's side turns on intermittently without the power being turned on. Transmission: the rmss continue to increase when I take my foot off of the gas at high speeds (interstate). I do not have the cruise control on. They rev about 10,000 and then come back down.”
NHTSA complaint #10971770, filed 2017-04, 8,000 miles“While driving on highway, my sunroof spontaneously exploded and shattered into multiple pieces. I was not near a bridge, nor driving by a truck. It just shattered spontaneously.”
NHTSA complaint #11132311, filed 2018-09, 90,000 miles“Large fish hook shaped crack on windshield of my 2016 Mazda CX-5 with 23000 mles. The crack appeared on a 55 degree morning after I pulled my vehicle out of the garage and drove half a block to a stop sign and I watched the crack appear. The crack starts at the top center edge of the windshield goes down about 6 inches, then goes into the view of the driver. It was about 18 inches that morning and has grown to about 30 inches and a huge fish hook shape in the view of the driver. I went to the dealer and was told it was caused by a stone impact. …”
NHTSA complaint #11172370, filed 2019-01, 23,000 miles“I was pulling into a parking space at natural grocers. When the car was going 2-3 MPH into the space getting ready I thought to stop, the engine revved up like a jet engine. The car then jumped a concrete side walk, hit the brick building, and broke a gas line. The car then came to rest back in the parking spot. The air bag deployed, my first reaction was what the hell just happened . A man walking out of a store heard the hiss of the gas line and then called 911. He came to the car and told me to move away because the gas line could blow up. …”
NHTSA complaint #11076442, filed 2018-03, 15,000 milesRelated recalls
- 16V644000Sep 6, 2016Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8…Covers: Mazda CX-5 2013–2016, MAZDA3 2010–2013, MAZDA5 2012–2015 +2 more
Related service bulletins
- 11032104Apr 30, 2026DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible…
- 11032100Apr 4, 2026This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may…
- 11022742Aug 22, 2025Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's…
- 11007022Aug 15, 2024Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's…
- 11007018Aug 13, 2024Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may…
- 11006917Aug 6, 2024Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening…
- 10243569Sep 13, 2023Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Jul 6, 2023Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10238697Jun 5, 2023Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may…
- 10225724Oct 17, 2022Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 3% |
| 2024 | 4 | 9% |
| 2023 | 1 | 1% |
| 2022 | 3 | 5% |
| 2021 | 2 | 1% |
| 2020 | 6 | 6% |
| 2019 | 7 | 3% |
| 2018 | 12 | 3% |
| 2017 | 12 | 8% |
| 2016 | 19 | 4% |
| 2015 | 27 | 20% |
| 2014 | 32 | 8% |
| 2013 | 15 | 8% |
Other parts of the 2016 Mazda CX-5
161 complaintsBrakes
72 complaintsElectrical system
71 complaintsOther or unknown
58 complaintsTransmission and drivetrain
51 complaintsVisibility (wipers, defrost, mirrors)
47 complaintsEngine
39 complaintsFuel system
20 complaintsAir bags
19 complaintsSeats
17 complaintsVehicle speed control
13 complaintsSuspension
11 complaints
← All problems reported for the 2016 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology