2017 Mazda CX-5 Body and structure Problems
- Complaints
- 12about this part
- Share
- 8%of 150 total for the year
- Median mileage
- 19,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 12 complaints about the body and structure of the 2017 Mazda CX-5, 8% of the 150 complaints for this model year. Where a mileage was given, the median is 19,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Red paint chips extremely easily. Have had this car for less than one year and driven less than 5,000 miles but have lots of chips on the hood, fenders, roof and doors. Given this paint is an extra charge I would not expect this. Drove my previous vehicle for 10 years and didn't have as many paint chips as I do on this after only a year.”
NHTSA complaint #11338267, filed 2020-07, 55,000 miles“2017 Mazda CX-5 with soul red metallic paint, only 19000 miles is exhibiting small chips in the paint. We are noticing chips on the hood, roof, front side panels and doors. Normal driving conditions in upstate ny. We had a 2014 CX-5 with the same color and this did not have the same problem. We even paid an extra $595 for this special 'paint' that now looks horrible!”
NHTSA complaint #11267537, filed 2019-10, 19,000 miles“While driving on the highway, at approximately 65 MPH, my sunroof completely shattered without being hit or touched by anything. It was completely spontaneous with no apparent cause, which makes me feel like the glass was faulty. The shade to the sunroof was open, so glass fell all over the inside of the car, on the front seats, canter console, and the second row - as well as all over me while driving. When it shattered it made a loud popping noise, completely scaring me while driving. Luckily there weren't any cars close to me to cause any damage to. …”
NHTSA complaint #11098971, filed 2018-05, 10,000 miles“There is a defect in the red soul crystal metallic paint. The paint on my car is chipping off down to the metal. The marks are all over my car and I have owned this car less than 2 months. If you barely touch it on something the paint chips off and Mazda is claiming there is nothing wrong and it is just from road debris. My car has metal exposed all over the car which means it will rust. Mazda said I need to take it to a body shop and take car of it on my own. They changer $595 for this color and then want me to pay even more to have a full body repaint and to get the proper protection for it. …”
NHTSA complaint #11065426, filed 2018-01, 2,000 miles“I was driving on the freeway, going about 65 mph at 7:30 am. I heard a loud BANG sound and my sunroof glass exploded into pieces. I had the inside cover closed so the glass did not get in the car. The sound was frightening, loud and caused me to pull to the side of the highway. The vehicle has been inspected by insurance representatives and I had used the sunroof the day before - it worked fine.”
NHTSA complaint #11484135, filed 2022-09Related service bulletins
- 11032104Apr 30, 2026DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible…
- 11032100Apr 4, 2026This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may…
- 11022742Aug 22, 2025Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's…
- 11016214Mar 13, 2025Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be…
- 11007022Aug 15, 2024Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's…
- 11007018Aug 13, 2024Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may…
- 11006917Aug 6, 2024Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening…
- 10251363Feb 2, 2024Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt…
- 10243569Sep 13, 2023Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Jul 6, 2023Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 3% |
| 2024 | 4 | 9% |
| 2023 | 1 | 1% |
| 2022 | 3 | 5% |
| 2021 | 2 | 1% |
| 2020 | 6 | 6% |
| 2019 | 7 | 3% |
| 2018 | 12 | 3% |
| 2017 | 12 | 8% |
| 2016 | 19 | 4% |
| 2015 | 27 | 20% |
| 2014 | 32 | 8% |
| 2013 | 15 | 8% |
Other parts of the 2017 Mazda CX-5
44 complaintsOther or unknown
35 complaintsEngine
16 complaintsFuel system
16 complaintsBrakes
14 complaintsVisibility (wipers, defrost, mirrors)
13 complaintsTransmission and drivetrain
11 complaintsVehicle speed control
7 complaintsLane departure
5 complaintsAir bags
4 complaintsForward collision avoidance
4 complaintsBack-over prevention (rear camera)
3 complaints
← All problems reported for the 2017 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology