2017 Mazda CX-5 Back-over prevention (rear camera) Problems
- Complaints
- 3about this part
- Share
- 2%of 150 total for the year
- Median mileage
- 59,978miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the back-over prevention of the 2017 Mazda CX-5, 2% of the 150 complaints for this model year. Where a mileage was given, the median is 59,978 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The infotainment display will reboot continuously, in weather below 60 degrees, and will not stabilize until the car is warmed. During this time you are unable to access any of the features. This can take 20 minutes or more. It has been an issue for about a year, and others have had the same problem with no resolution or explanation.”
NHTSA complaint #11398465, filed 2021-03, 59,978 miles“Navigation/backup camera screen reboots constantly. This problem often occurs when I'm backing up. Mazda is aware of the issue as I have found many complaints on forums. It is not exclusive to the CX5. It appears to be all Mazda's, cars and SUV's.”
NHTSA complaint #11497873, filed 2022-12“The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the LCD screen, Mazda will not cover cost of replacing the LCD screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. …”
NHTSA complaint #11645571, filed 2025-02Related service bulletins
- 10206938Jan 11, 2022Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No…
Back-over prevention (rear camera): other model years
Other parts of the 2017 Mazda CX-5
44 complaintsOther or unknown
35 complaintsEngine
16 complaintsFuel system
16 complaintsBrakes
14 complaintsVisibility (wipers, defrost, mirrors)
13 complaintsBody and structure
12 complaintsTransmission and drivetrain
11 complaintsVehicle speed control
7 complaintsLane departure
5 complaintsAir bags
4 complaintsForward collision avoidance
4 complaints
← All problems reported for the 2017 Mazda CX-5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology