Skip to content
Electrical systemPart report

2019 Mercedes-Benz Sprinter 3500 Electrical system Problems

Complaints
6about this part
Share
22%of 27 total for the year
Median mileage
14,000miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 6 complaints about the electrical system of the 2019 Mercedes-Benz Sprinter 3500, 22% of the 27 complaints for this model year. Where a mileage was given, the median is 14,000 miles. 6 recall campaigns on record are filed under a similar system.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.”

NHTSA complaint #11536565, filed 2023-08, 14,000 miles

“Description of Incident:The electronic ignition module suffered a sudden failure due to unsealed manufacturer water intrusion, leaving the vehicle completely stranded with an immediate safety hazard. Component failed & available for inspection: Electronic Ignition Switch (EIS) module / Ignition Control Module. Yes, it is available for inspection. Safety risk: The sudden failure causes an immediate safety hazard by leaving the vehicle completely stranded with no way to shift the transmission into neutral to pull it out of harm's way. …”

NHTSA complaint #11749207, filed 2026-07

“The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden kill leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. …”

NHTSA complaint #11442307, filed 2021-12

“Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. …”

NHTSA complaint #11434117, filed 2021-09

“The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.”

NHTSA complaint #11418351, filed 2021-05

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2023318%
2022111%
2020646%
2019622%
2018111%
2017311%
2016915%
201538%
201447%
201312%
2012314%
2011113%

Other parts of the 2019 Mercedes-Benz Sprinter 3500

Brakes
6 complaintsTransmission and drivetrain
6 complaintsEngine
5 complaintsOther or unknown
4 complaintsAir bags
3 complaintsSeat belts
3 complaintsBody and structure
3 complaintsVehicle speed control
3 complaintsForward collision avoidance
2 complaintsElectronic stability control
1 complaintsFuel system
1 complaintsSteering
1 complaints

← All problems reported for the 2019 Mercedes-Benz Sprinter 3500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology