2019 Mercedes-Benz Sprinter 3500 Transmission and drivetrain Problems
- Complaints
- 6about this part
- Share
- 22%of 27 total for the year
- Median mileage
- 12,485miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 6 complaints about the transmission and drivetrain of the 2019 Mercedes-Benz Sprinter 3500, 22% of the 27 complaints for this model year. Where a mileage was given, the median is 12,485 miles. 2 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Driver parked van on a hill, put the van in park and exited the van. Was out of the van for approximately 15-20 seconds. Driver heard a pop and a grind. Turned and watched his van roll down a hill into a house. Incident was on a city street in a neighborhood. Vehicle was stationary.”
NHTSA complaint #11360500, filed 2020-09, 14,970 miles“Driver reported that vehicle started rolling while the vehicle was in Park. The parking brake was engaged. Driver was able to stop the vehicle by physically keeping their foot on the brake. Vehicle sent to dealer. Dealer confirmed issue and repaired. Repair details and video of issue available. Other related issues have been identified on other vehicles.”
NHTSA complaint #11428216, filed 2021-08“It appears that driver pressed park and pulled the emergency brake. Its possible it wasn't pressed properly and dealer found no mechanical fault. Vehicle rolled forward and impacted another parked vehicle. This may be related to other issues at RemarkableFoods related to transmission being in Park or driver intending to put it in Park . Video is available for review.”
NHTSA complaint #11428219, filed 2021-08“The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was informed of the failure. The failure mileage was approximately 10,000.”
NHTSA complaint #11427430, filed 2021-08, 10,000 miles“Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. …”
NHTSA complaint #11434117, filed 2021-09Related recalls
- 22V796000Oct 21, 2022Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake…Covers: Mercedes-Benz Sprinter 3500 2019–2022, Sprinter 2500 2019–2022, Sprinter 1500 2019–2022 +5 more
Related service bulletins
- 11038168Sep 25, 2026Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be felt in the following situations: • accelerating from stop or up hill •…
- 11036855Aug 26, 2026Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force…
- 11035562Jul 17, 2026Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or…
- 11034410Jun 15, 2026Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit…
- 11026891Dec 1, 2025Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case…
- 11023982Sep 16, 2025Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause…
- 11009854Oct 25, 2024Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal…
- 10253244Mar 1, 2024Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10232555Jan 18, 2023Update Software - Comfort Function
- 10232554Jan 18, 2023Update Software - Comfort Function
Transmission and drivetrain: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 3 | 18% |
| 2022 | 1 | 11% |
| 2020 | 1 | 8% |
| 2019 | 6 | 22% |
| 2018 | 1 | 11% |
| 2017 | 1 | 4% |
| 2016 | 14 | 23% |
| 2015 | 4 | 11% |
| 2013 | 1 | 2% |
| 2012 | 3 | 14% |
Other parts of the 2019 Mercedes-Benz Sprinter 3500
6 complaintsElectrical system
6 complaintsEngine
5 complaintsOther or unknown
4 complaintsAir bags
3 complaintsSeat belts
3 complaintsBody and structure
3 complaintsVehicle speed control
3 complaintsForward collision avoidance
2 complaintsElectronic stability control
1 complaintsFuel system
1 complaintsSteering
1 complaints
← All problems reported for the 2019 Mercedes-Benz Sprinter 3500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology