2020 Mercedes-Benz Sprinter 3500 Transmission and drivetrain Problems
- Complaints
- 1about this part
- Share
- 8%of 13 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 1 complaints about the transmission and drivetrain of the 2020 Mercedes-Benz Sprinter 3500, 8% of the 13 complaints for this model year. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“This vehicle with 19711 mileage was parked in the driveway. The engine started normally, but a red error message stated, Service Required Do Not Shift Gears Visit Dealer . I contacted the local dealership and Mercedes Roadside Assistance was not able to reset the software. The driveshaft was disconnected and two tow trucks were needed to pull the vehicle out of the driveway and then tow to the dealership. The technician found internal electrical fault in ISM causing shifter not to come out of park . The electronic shifting unit was replaced and the vehicle is functioning normally. …”
NHTSA complaint #11759262, filed 2026-08Related recalls
- 22V796000Oct 21, 2022Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake…Covers: Mercedes-Benz Sprinter 3500 2019–2022, Sprinter 2500 2019–2022, Sprinter 1500 2019–2022 +5 more
Related service bulletins
- 11036855Aug 26, 2026Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force…
- 11035562Jul 17, 2026Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or…
- 11034410Jun 15, 2026Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit…
- 11026891Dec 1, 2025Clunking noise on load change or gear engagement Complaint Clunking noise can be heard on some load changes or when changing from N->R or N->D Cause Movement of transfer case…
- 11023982Sep 16, 2025Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause…
- 11009854Oct 25, 2024Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal…
- 10253244Mar 1, 2024Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10232555Jan 18, 2023Update Software - Comfort Function
- 10206637Dec 7, 2021Replace Front Axle Brakes
- 10205296Oct 4, 202115MPH Noise on propeller shaft/rear axle.
Transmission and drivetrain: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 3 | 18% |
| 2022 | 1 | 11% |
| 2020 | 1 | 8% |
| 2019 | 6 | 22% |
| 2018 | 1 | 11% |
| 2017 | 1 | 4% |
| 2016 | 14 | 23% |
| 2015 | 4 | 11% |
| 2013 | 1 | 2% |
| 2012 | 3 | 14% |
Other parts of the 2020 Mercedes-Benz Sprinter 3500
6 complaintsBrakes
3 complaintsAir bags
2 complaintsForward collision avoidance
2 complaintsOther or unknown
2 complaintsBody and structure
2 complaintsBack-over prevention (rear camera)
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsSeats
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 3500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology