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Mercedes-Benz Sprinter 3500Model year report

2020 Mercedes-Benz Sprinter 3500 Problems

Complaints
13filed with NHTSA
Median mileage
2,850miles, 4 complaints with mileage
Recalls
22campaigns on record
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

Sources: NHTSA records for the 2020 Mercedes-Benz Sprinter 3500 (complaints, recalls, investigations). Report an error

NHTSA recorded 13 consumer complaints for the 2020 Mercedes-Benz Sprinter 3500. The part named most often is electrical system, with 6 complaints (46% of the total), followed by brakes (3) and air bags (2). 4 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 2,850 miles. Of all complaints, 1 involved a crash, according to the filers. NHTSA lists 22 recall campaigns and 139 technical service bulletins for this model year. Electrical system complaints overlap with 6 recall campaigns and 41 technical service bulletins filed under the same part. Brakes complaints overlap with 3 recall campaigns covering the caliper and 4 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Transmission and drivetrain (1), Vehicle speed control (1), Visibility (wipers, defrost, mirrors) (1).

Example complaints

Electrical system: “We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disabled, Steering Malfunction , and many other errors. We have a partial video showing part on the incident. …”

NHTSA complaint #11624745, filed 2024-11

Brakes: “The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of the items in the first and second sections. The vehicle was dropped off at Lazy Days, Tampa on October 21, 2022 and so far they have been unable to provide an estimate or advise when we may receive our repaired motorhome. This dealer has a reputation for very poor follow-up. If you provide an email, I can send you the items to be checked. …”

NHTSA complaint #11497581, filed 2022-12

Air bags: “The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that while driving at an undisclosed speed, the cruise control and Forward Collision Avoidance would not activate as needed. The dealer was made aware of the recalls but informed the contact that appointments were not available until March 2022. The vehicle was not diagnosed nor repaired. …”

NHTSA complaint #11442279, filed 2021-12, 125 miles

Forward collision avoidance: “Mercedes Benz 3500 XL Sprinter motorhome, 2020 chassis. May 2023 MB did several recalls & software updates which MB USA headquarters said those changes could've affected the Cruise Control & Adaptive Cruise Control because these systems worked excellently until May '23, in my local MB Sprinter service. These systems have not worked more than 2% of the time. MB keeps changing items with no improvement. I told them to test on I-95 or The turnpike, as that's when we use it safely. Service tech said they're not allowed to test it there; we told them that's when it won't work, when we need it. …”

NHTSA complaint #11581506, filed 2024-04

Mileage when problems were reported

100% of the 4 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 800 and 4,900 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (4 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 2,850 miles.

Complaints by year filed

Fewer than 15 complaints, too few for a reliable trend.

2021202262023202420252026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Recalls and investigations

See all 22 recalls for the 2020 Mercedes-Benz Sprinter 3500 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 139 on record; the latest 10 are shown.

See all 139 bulletins →

Other model years of the Mercedes-Benz Sprinter 3500

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
20231733,0006———Too new
202285,0006———Not enough data
202188,00016———Not enough data
2020132,85022———Not enough data
2019279,55041——67 · MoreFalling
2018915,00010———Not enough data
20172818,0009——20 · FewerFalling
20166217,15016——71 · MoreFalling
20153715,75015——51 · TypicalFalling
20145522,2507——49 · TypicalFalling
20134526,4005——18 · FewerFalling
20122131,0004———Falling
2011848,7444———Not enough data

All Mercedes-Benz Sprinter 3500 model years · Best and worst years by complaints

Frequently asked questions

How many NHTSA complaints does the 2020 Mercedes-Benz Sprinter 3500 have?

NHTSA recorded 13 consumer complaints for the 2020 Mercedes-Benz Sprinter 3500 as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2020 Mercedes-Benz Sprinter 3500 is reported most often?

Electrical system is named most often, in 6 complaints (46% of the total), followed by brakes with 3.

Has the 2020 Mercedes-Benz Sprinter 3500 been recalled?

NHTSA lists 22 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2020 Mercedes-Benz Sprinter 3500 reported?

Among the 4 complaints that include a mileage, the median is 2,850 miles and the middle half falls between 800 and 4,900 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.