2020 Mercedes-Benz Sprinter 3500 Air bags Problems
- Complaints
- 2about this part
- Share
- 15%of 13 total for the year
- Median mileage
- 125miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the air bags of the 2020 Mercedes-Benz Sprinter 3500, 15% of the 13 complaints for this model year. Where a mileage was given, the median is 125 miles. 1 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of the items in the first and second sections. The vehicle was dropped off at Lazy Days, Tampa on October 21, 2022 and so far they have been unable to provide an estimate or advise when we may receive our repaired motorhome. This dealer has a reputation for very poor follow-up. If you provide an email, I can send you the items to be checked. …”
NHTSA complaint #11497581, filed 2022-12“The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that while driving at an undisclosed speed, the cruise control and Forward Collision Avoidance would not activate as needed. The dealer was made aware of the recalls but informed the contact that appointments were not available until March 2022. The vehicle was not diagnosed nor repaired. …”
NHTSA complaint #11442279, filed 2021-12, 125 milesRelated recalls
- 21V410000Jun 2, 2021Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring…Covers: Mercedes-Benz Sprinter 3500 2019–2021, Sprinter 2500 2019–2021, Sprinter 1500 2019–2021 +5 more
Related service bulletins
- 10181266Sep 21, 2020Clean SRS ECU Contacts
- 10179970Jul 23, 2020Fault message in display and/or restraint system warning lamp in the instrument cluster illuminates
Air bags: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 1 | 6% |
| 2022 | 1 | 11% |
| 2021 | 1 | 13% |
| 2020 | 2 | 15% |
| 2019 | 3 | 11% |
| 2017 | 2 | 7% |
| 2016 | 12 | 19% |
| 2015 | 3 | 8% |
| 2014 | 19 | 35% |
| 2013 | 19 | 42% |
| 2012 | 4 | 19% |
| 2011 | 4 | 50% |
Other parts of the 2020 Mercedes-Benz Sprinter 3500
6 complaintsBrakes
3 complaintsForward collision avoidance
2 complaintsOther or unknown
2 complaintsBody and structure
2 complaintsBack-over prevention (rear camera)
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsSeats
1 complaintsTransmission and drivetrain
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2020 Mercedes-Benz Sprinter 3500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology