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Electrical systemPart report

2020 Mercedes-Benz Sprinter 3500 Electrical system Problems

Complaints
6about this part
Share
46%of 13 total for the year
Median mileage
125miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 6 complaints about the electrical system of the 2020 Mercedes-Benz Sprinter 3500, 46% of the 13 complaints for this model year. Where a mileage was given, the median is 125 miles. 6 recall campaigns on record are filed under a similar system.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disabled, Steering Malfunction , and many other errors. We have a partial video showing part on the incident. …”

NHTSA complaint #11624745, filed 2024-11

“The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that while driving at an undisclosed speed, the cruise control and Forward Collision Avoidance would not activate as needed. The dealer was made aware of the recalls but informed the contact that appointments were not available until March 2022. The vehicle was not diagnosed nor repaired. …”

NHTSA complaint #11442279, filed 2021-12, 125 miles

“This vehicle with 19711 mileage was parked in the driveway. The engine started normally, but a red error message stated, Service Required Do Not Shift Gears Visit Dealer . I contacted the local dealership and Mercedes Roadside Assistance was not able to reset the software. The driveshaft was disconnected and two tow trucks were needed to pull the vehicle out of the driveway and then tow to the dealership. The technician found internal electrical fault in ISM causing shifter not to come out of park . The electronic shifting unit was replaced and the vehicle is functioning normally. …”

NHTSA complaint #11759262, filed 2026-08

“The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V360000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”

NHTSA complaint #11483702, filed 2022-09

Related recalls

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2023318%
2022111%
2020646%
2019622%
2018111%
2017311%
2016915%
201538%
201447%
201312%
2012314%
2011113%

Other parts of the 2020 Mercedes-Benz Sprinter 3500

Brakes
3 complaintsAir bags
2 complaintsForward collision avoidance
2 complaintsOther or unknown
2 complaintsBody and structure
2 complaintsBack-over prevention (rear camera)
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsSeats
1 complaintsTransmission and drivetrain
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints

← All problems reported for the 2020 Mercedes-Benz Sprinter 3500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology