2020 Toyota Highlander Air bags Problems
- Complaints
- 32about this part
- Share
- 10%of 322 total for the year
- Median mileage
- 78,082miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 32 complaints about the air bags of the 2020 Toyota Highlander, 10% of the 322 complaints for this model year. Where a mileage was given, the median is 78,082 miles. 3 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I am not reporting any specific incident related to this defect. I am simply complaining to NHTSA that Toyota is taking far too long to provide a remedy for the OCS sensor issue, NHTSA recall number 23V865 (Manufacturer recall number 23TB15). This issue has been ongoing since late in 2023 and it seems that Toyota should have provided a remedy by now.”
NHTSA complaint #11634188, filed 2025-01“There was a safety recall for this airbag issue, and Toyota estimated the remedy can be available in Quarter 3, 2024, however, till date nothing was completed. Toyota failed to resolve this matter in a timely manner. Every time I ask the dealer, they say no remedy yet! This is very unacceptable. This is affecting my personal finance. I need this to be resolved ASAP. Thank you.”
NHTSA complaint #11645727, filed 2025-03“The SRS airbag system malfunction went off and the seat keeps beeping for a long time before finally stopping I’ve taken it in to get fixed to the Stockton dealership but they said there’s no available fix yet, but then when I went to pick it up after my oil service they said for $200 they could fix it.”
NHTSA complaint #11611725, filed 2024-08“I received a safety recall notice from Toyota (Recall No. 23TA15 / 23TB15) for the front passenger Occupant Classification System (OCS) sensors. The letter states that the airbag system may not deploy correctly and that the remedy is not yet available. I’m concerned for my safety and my passengers since the airbag system could fail in a crash. Toyota has not provided a repair timeline or an alternative vehicle. I’ve contacted my dealer and Toyota customer service but was told there’s no fix yet. …”
NHTSA complaint #11697766, filed 2025-11“NHTSA, I mentioned to the service tech that I did have an error code appeared in my front dashboard display area momentarily and disappeared several times within the last 10 months. I was told that this would be address at this inspection of OCS (Occupant Classification System) sensor appointment. Doesn't this equate to a faulty OCS sensor and requires a replacement regardless of the testing of the sensor results today. If the error code was displayed in the past logically the sensor is failing and should be replaced. Does this make sense!!!!”
NHTSA complaint #11628729, filed 2024-12Related recalls
- 23V865000Dec 20, 2023Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4…Covers: Toyota Highlander 2020–2021, Camry 2020–2022, Lexus ES Hybrid 2020–2022 +11 more
Related service bulletins
- 10244133Aug 29, 2023TSB: Some drivers of 2020 ? 2022 model year Highlander Hybrid vehicles may be sensitive to the momentary transition from regenerative braking to hydraulic braking under certain…
- 10244113Aug 17, 2023TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most…
- 10227898Nov 23, 2022TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this…
- 10190460Mar 17, 2021Toyota Safety Recall and Service Campaign - Technician Certification Requirements
Air bags: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 12 | 6% |
| 2022 | 32 | 12% |
| 2021 | 42 | 8% |
| 2020 | 32 | 10% |
| 2019 | 14 | 3% |
| 2018 | 19 | 7% |
| 2017 | 9 | 3% |
| 2016 | 10 | 9% |
| 2015 | 8 | 4% |
| 2014 | 2 | 1% |
| 2013 | 17 | 8% |
| 2012 | 10 | 5% |
| 2011 | 8 | 4% |
| 2010 | 14 | 6% |
| 2009 | 8 | 6% |
| 2008 | 58 | 14% |
| 2007 | 2 | 2% |
| 2006 | 12 | 4% |
| 2005 | 9 | 4% |
| 2004 | 9 | 3% |
| 2003 | 9 | 3% |
| 2002 | 13 | 4% |
| 2001 | 10 | 7% |
Other parts of the 2020 Toyota Highlander
126 complaintsOther or unknown
46 complaintsBrakes
41 complaintsBody and structure
30 complaintsFuel system
20 complaintsElectrical system
18 complaintsEngine
17 complaintsVehicle speed control
10 complaintsForward collision avoidance
7 complaintsSeat belts
6 complaintsSteering
6 complaintsLane departure
5 complaints
← All problems reported for the 2020 Toyota Highlander
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology