2002 Chrysler Town And Country Steering Problems
- Complaints
- 76about this part
- Share
- 19%of 404 total for the year
- Median mileage
- 49,184miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 76 complaints about the steering of the 2002 Chrysler Town And Country, 19% of the 404 complaints for this model year. Where a mileage was given, the median is 49,184 miles. 4 of these say a crash was involved and 2 a fire, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The power steering quits working at times when its raining. It will not work many times when I crank it up if its been raining. Its has stopped working while on the interstate, city streets, while turning onto another street or road, and at stop signs. I have had the drive belt, power steering pump, tension idler replaced and nothing helps. I have taken it to john greene Chrysler dodge in morganton nc, and other repair centers. No one has been able to fix the problem.”
NHTSA complaint #11047992, filed 2017-11, 139,000 miles“When it is raining and below 45 degrees upon starting there is a loud screeching sound the smell of burnt electricity and the power steering does not work. The van must be turned off and restarted to reengage the power steering. On 2 occasions the steering stayed out for about 15 minutes. Have taken vehicle to Chrysler/dodge/jeep dealership and they can not re enact the problem. Have looked on forums and talked with other owners this is not just my issue. Fear one day I will be driving and loose it.”
NHTSA complaint #10440143, filed 2011-12, 120,000 miles“We noticed a noise and feeling like the power steering was binding,then went away. It came and went away, but start to do it more often. In march. When we took in for a oil change, we told them about it,but it would not do it for the service dept. They told us to bring it back when it was doing it. We did and they and they explained the same problems and repairs that was happening.to the 2003 models. I had them do the hose repair to the sum of $218.36. The power steering repair and upper strut bearing would be a total of $962.70. …”
NHTSA complaint #10454432, filed 2012-04, 92,840 miles“When I turned the car on the power steering did not work. It has happened before when it is raining outside. I waited a minute and the power steering came back. I drove for about 5 minutes in heavy rain and as I was pulling into the parking lot at about 20 MPH my power steering stopped working. I was lucky that I was going so slowly and that I could just pull straight into two parking spots and wait for the power steering to come back. This was the first time the power steering has stopped working while I was driving the car. It was very scary and I am so happy that I was going so slowly. …”
NHTSA complaint #10555136, filed 2013-12, 122,000 miles“I bought this 2002 mini-van in january from my sister. She took meticulous care of it. So when I found my steering failing, I never thought it was an issue with the steering. I thought it was the power steering. I blew a power steering hose one day after weeks of smelling something burning. Got that fixed and then found the steering column was still locking up, not letting me turn the car, running over the curb because I could not steer it. And I can still smell something out of the ordinary, it almost smells like anti-freeze. Not sure what it is. …”
NHTSA complaint #10264294, filed 2009-04, 111,450 milesRelated recalls
- 04V386000Aug 5, 2004On certain minivans equipped with 3.3 or 3.8l v-6 engine, the upper power steering cooler hose may split and cause a fluid leak.Covers: Chrysler Town And Country 2002–2004, Voyager 2002–2004, Dodge Grand Caravan 2002–2004 +1 more
Related service bulletins
- 10017651Nov 2, 2005Revised power steering system bleeding procedures.
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 11 | 2% |
| 2015 | 13 | 3% |
| 2014 | 22 | 3% |
| 2013 | 26 | 4% |
| 2012 | 16 | 3% |
| 2011 | 21 | 3% |
| 2010 | 128 | 8% |
| 2009 | 36 | 5% |
| 2008 | 95 | 5% |
| 2007 | 20 | 9% |
| 2006 | 110 | 26% |
| 2005 | 121 | 14% |
| 2004 | 22 | 13% |
| 2003 | 52 | 21% |
| 2002 | 76 | 19% |
| 2001 | 52 | 11% |
| 2000 | 25 | 8% |
| 1999 | 25 | 7% |
| 1998 | 30 | 10% |
| 1997 | 29 | 7% |
| 1996 | 74 | 8% |
| 1995 | 4 | 7% |
| 1994 | 8 | 5% |
| 1993 | 11 | 5% |
| 1992 | 7 | 5% |
| 1991 | 1 | 4% |
Other parts of the 2002 Chrysler Town And Country
67 complaintsElectrical system
60 complaintsTransmission and drivetrain
40 complaintsEngine cooling
31 complaintsExterior lighting
24 complaintsBrakes
23 complaintsLatches, locks and linkages
23 complaintsFuel system
22 complaintsEquipment
21 complaintsBody and structure
19 complaintsSuspension
17 complaintsVisibility (wipers, defrost, mirrors)
16 complaints
← All problems reported for the 2002 Chrysler Town And Country
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology