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Back-over prevention (rear camera)Part report

2020 Ford Explorer Back-over prevention (rear camera) Problems

Complaints
104about this part
Share
8%of 1,249 total for the year
Median mileage
18,850miles
Trend
StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.

NHTSA recorded 104 complaints about the back-over prevention of the 2020 Ford Explorer, 8% of the 1,249 complaints for this model year. Where a mileage was given, the median is 18,850 miles. 8 of these say a crash was involved, according to the filers. 9 recall campaigns on record are filed under a similar system.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“The backup camera intermittently does not work when we put the vehicle in reverse. We estimate that it fails to work 10-15% of the time. The screen turns blue and we cannot use the camera to see what is behind us. We rely on the camera because the overall visibility to see behind the vehicle is poor. We believe that this issue is similar to the problem that LED Ford to recall other vehicles. Our vehicle is not included in those recalls.”

NHTSA complaint #11415715, filed 2021-05, 6,659 miles

“Over the last several days of heavy snow and rain, I've noticed significant leaking in the rear storage are of my 2020 Explorer. Water will run down the right side of the trunk space, over the speaker grille, and into the storage compartment and spare tire space. As a result of this leak, I have had issues with the tailgate release not operating correctly (won't open), and more importantly, the audio control module which powers audio to the speakers in the car stops working intermittently. …”

NHTSA complaint #11387932, filed 2021-01, 23,500 miles

“The most recent and severe incident occurred february 27 2021. I've started my 2020 Ford Explorer st via remote and entered it to move it in order to load the vehicle. The loading the vehicle all in all took about 15 minutes, the whole time, it was idling. I've put the vehicle in reverse, backed out of a spot and started driving forward in the lot I was in at about 10mph. I've attempted to stop the vehicle, but then it was not slowing down properly. I had to use the e-brake button to stop it. It came to an immediate stop. The dash was cycling through numerous warnings; 1. …”

NHTSA complaint #11398753, filed 2021-03, 13,000 miles

“All cameras intermittently not functioning. Dealer replaced camera module. Rear camera still not functioning. Said current recall for rear camera does not apply because my vehicle manufacturer date is out of range for recall. Dealer blaming rear camera not working on Ford accessory dash camera.”

NHTSA complaint #11395333, filed 2021-02, 15,900 miles

“Back up camera inoperative. In reverse, the vehcle will switch to the backup camera but the driver can not see the images, the screen would be dark and snowy.”

NHTSA complaint #11377013, filed 2020-11, 500 miles

Related recalls

Related service bulletins

Back-over prevention (rear camera): other model years

YearComplaintsShare of year
202612%
202511%
202415%
202376%
2022238%
2021368%
20201048%
201921%
2018264%
201770%
201660%
20151478%
2014292%
2013382%
2012121%
201120%
200811%
200210%

Other parts of the 2020 Ford Explorer

Transmission and drivetrain
504 complaintsOther or unknown
214 complaintsElectrical system
188 complaintsEngine
117 complaintsBrakes
88 complaintsForward collision avoidance
72 complaintsVisibility (wipers, defrost, mirrors)
70 complaintsExterior lighting
56 complaintsBody and structure
46 complaintsFuel system
42 complaintsSeats
41 complaintsSuspension
36 complaints

← All problems reported for the 2020 Ford Explorer

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology