2020 Infiniti QX60 Problems
- Complaints
- 24filed with NHTSA
- Median mileage
- 13,000miles, 7 complaints with mileage
- Recalls
- 1campaigns on record
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
- NHTSA crash rating
- 5 / 5stars overall, 2 rated versions
- EPA fuel economy
- 22 mpgcombined, 3.5L 6-cyl FWD · 20 city / 27 hwy
Sources: NHTSA records for the 2020 Infiniti QX60 (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
NHTSA recorded 24 consumer complaints for the 2020 Infiniti QX60. The part named most often is other or unknown, with 6 complaints (25% of the total), followed by transmission and drivetrain (6) and electrical system (4). 7 of the complaints include a mileage, and 57% of those were filed for vehicles with under 50,000 miles; the median is 13,000 miles. Of all complaints, 2 involved a crash, 4 an injury, according to the filers. NHTSA lists 1 recall campaign and 88 technical service bulletins for this model year. Other or unknown complaints overlap with 1 technical service bulletin filed under the same part. Transmission and drivetrain complaints overlap with 18 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Other or unknown6 25%
- Electrical system4 17%
- Engine3 13%
- Brakes2 8.3%
- Fuel system2 8.3%
- Body and structure2 8.3%
- Suspension2 8.3%
Also reported: Vehicle speed control (2), Air bags (1), Back-over prevention (rear camera) (1), Lane departure (1), Steering (1).
Example complaints
Other or unknown: “I was driving on the freeway at about 1:40pm today(03/9/2021). All of sudden hear some kind of loud gun shot and 1 second later, my sunroof is shattered. Also, the forward collision system automatically breaks by itself when there is no vehicle or any kind of object.”
NHTSA complaint #11400035, filed 2021-03, 2 milesTransmission and drivetrain: “Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.”
NHTSA complaint #11694793, filed 2025-10, 57,000 milesElectrical system: “I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. …”
NHTSA complaint #11569930, filed 2024-02Visibility (wipers, defrost, mirrors): “Sunroof exploded when driving on the highway, we pulled over immediately and called Infiniti customer service for technical help, they asked me to drive to nearest Infiniti retail store to replace the glass. When we got the store, there's no mechanic because it's saturday. The staff there told me to come monday to see if they can determine the sunroof exploded by itself. They helped us cover the sunroof with hardboard and tapes. We drove to the retail store--hgreg Infiniti monrovia on monday. …”
NHTSA complaint #11406555, filed 2021-04, 6,713 milesMileage when problems were reported
57% of the 7 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 6,713 and 57,000 miles.
Complaints by year filed
Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2020 Infiniti QX60. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| QX60 · SUV AWD | ★★★★★ | 4 / 5 | 5 | 5 | 4 · 17.9% risk |
| QX60 · SUV FWD | ★★★★★ | 4 / 5 | 5 | 5 | 4 · 17.4% risk |
Driver aids listed by NHTSA for the 2020 model year: forward collision warning standard, lane departure warning optional, automatic emergency braking not available.
Neighbouring years: 2019: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2020 Infiniti QX60 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| QX60 AWD | 3.5L 6-cyl | CVT | 19 | 26 | 22 | $3,750 |
| QX60 FWD | 3.5L 6-cyl | CVT | 20 | 27 | 22 | $3,750 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 21V402000May 27, 2021Suspension › Rear › Axle › SpindleCovers: Infiniti QX60 2020, Nissan Murano 2020, Infiniti QX50 2021 +2 more
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Recall details for the 2020 Infiniti QX60 → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 88 on record; the latest 10 are shown.
- 11031720Apr 13, 2026Body and structure. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT…
- 11031701Mar 30, 2026Electrical system. TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless…
- 11014469Feb 20, 2025Electrical system, Forward collision avoidance. AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70…
- 11009064Sep 19, 2024Air bags. DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
- 11004954May 21, 2024Electrical system. INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 11002539May 20, 2024Electrical system. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537May 20, 2024Electrical system. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653May 20, 2024Electrical system. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182Apr 30, 2024Visibility (wipers, defrost, mirrors). WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179Apr 30, 2024Visibility (wipers, defrost, mirrors). REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Other model years of the Infiniti QX60
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2026 | 10 | — | 0 | 5 | 24 | — | Too new |
| 2025 | 20 | — | 1 | 5 | 24 | — | Too new |
| 2024 | 20 | 23,000 | 3 | 5 | 23 | — | Too new |
| 2023 | 28 | 38,000 | 3 | 5 | 23 | 59 · Typical | Too new |
| 2022 | 23 | 13,000 | 2 | 5 | 23 | — | Rising |
| 2020 | 24 | 13,000 | 1 | 5 | 22 | — | Rising |
| 2019 | 39 | 20,000 | 2 | 5 | 22 | 36 · Typical | Rising |
| 2018 | 38 | 50,000 | 1 | 5 | 22 | 13 · Fewer | Stable |
| 2017 | 68 | 28,000 | 2 | 5 | 22 | 53 · Typical | Stable |
| 2016 | 29 | 35,000 | 1 | 5 | 23 | 17 · Fewer | Rising |
| 2015 | 92 | 56,000 | 3 | 5 | 23 | 50 · Typical | Stable |
| 2014 | 199 | 62,000 | 7 | 5 | 22 | 100 · More | Falling |
All Infiniti QX60 model years · Best and worst years by complaints
Frequently asked questions
How many NHTSA complaints does the 2020 Infiniti QX60 have?
NHTSA recorded 24 consumer complaints for the 2020 Infiniti QX60 as of Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2020 Infiniti QX60 is reported most often?
Other or unknown is named most often, in 6 complaints (25% of the total), followed by transmission and drivetrain with 6.
Has the 2020 Infiniti QX60 been recalled?
NHTSA lists 1 recall campaign for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2020 Infiniti QX60 do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2020 Infiniti QX60 5 out of 5 stars overall, across 2 rated versions (body style and drive). Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2020 Infiniti QX60 get?
The EPA rates the 2020 Infiniti QX60 (QX60 FWD, 3.5L 6-cyl) at 22 mpg combined, 20 city and 27 highway, with an estimated annual fuel cost of $3,750 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2020 Infiniti QX60 reported?
Among the 7 complaints that include a mileage, the median is 13,000 miles and the middle half falls between 6,713 and 57,000 miles; 57% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.