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Body and structurePart report

2020 Kia Soul Body and structure Problems

Complaints
10about this part
Share
3%of 388 total for the year
Median mileage
451miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 10 complaints about the body and structure of the 2020 Kia Soul, 3% of the 388 complaints for this model year. Where a mileage was given, the median is 451 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“My 2020 Kia SOUL, I only have it for 2 weeks and the fog lights got wet and foggy, I took the car the dealer and spoke to service, and order new parts, to install in the car, it really concerns me that a brand new car get these fog lights wet, which can cause a safety issue, since the light will not work properly with this lights foggy, dealer said it was due to humidity.”

NHTSA complaint #11279413, filed 2019-11, 702 miles

“Pulls to the right at highway speed - approx 45mph. Severe alignment problem. Dealer told me that they did have a new-enough machine to align the car. How can Kia of irvine, not have the proper equipment to fix the cars they sell? Inside rear cowling that goes around the small portal window on the right was warped from the factory. Car was not moving. Got a replacement part; however, it was a poor install job and the front part of the cowling does not align well with its lower connect piece. Right front tire is becoming severely worn because of alignment issue that can't be fixed. …”

NHTSA complaint #11230612, filed 2019-07, 200 miles

“My 2020 Kia Soul is not even five years old yet and under 20k miles and I noticed that the paint has started to lift and this should not happen. I have heard that other Kia models with the same paint, Snow White Pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the side of the back passenger door.”

NHTSA complaint #11628767, filed 2024-12

“My 2020 Kia Soul S is not even five years old yet and far under 100k miles and I noticed that the paint in several places has started to lift and this should not happen. I have heard that other Kia models with the same paint, Snow White Pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the hood and above the drivers side rear door handle which has now peeled off.”

NHTSA complaint #11612384, filed 2024-09

“Last year the left rear driver side door the paint started to peel off. It is now 12 inch area. I brought this up to Bulldawg, Athens, Ga. KIA where the care was purchased and got a so sorry, nothing we can do. No accident, no harsh weather.”

NHTSA complaint #11762844, filed 2026-09

Related service bulletins

Body and structure: other model years

YearComplaintsShare of year
202211%
202131%
2020103%
201943%
201852%
201741%
2016182%
2015162%
2014111%
2013152%
2012184%
2011126%
20102116%

Other parts of the 2020 Kia Soul

Engine
245 complaintsTransmission and drivetrain
91 complaintsOther or unknown
54 complaintsElectrical system
28 complaintsFuel system
16 complaintsSteering
16 complaintsVehicle speed control
14 complaintsBrakes
11 complaintsEngine cooling
11 complaintsExterior lighting
6 complaintsForward collision avoidance
5 complaintsAir bags
3 complaints

← All problems reported for the 2020 Kia Soul

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology