2020 Kia Soul Other or unknown Problems
- Complaints
- 54about this part
- Share
- 14%of 388 total for the year
- Median mileage
- 6,000miles
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
NHTSA recorded 54 complaints about the other or unknown of the 2020 Kia Soul, 14% of the 388 complaints for this model year. Where a mileage was given, the median is 6,000 miles. 1 of these say a crash was involved, according to the filers.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“When the automatic start stop start is on when I stop and the engine shuts off as it should, when I release the brake it makes a whining noise for a few seconds. Also happens when going up my driveway. Have read that this is happening in a lot of people's 2020 Kia SOUL's and nobody seems to know or have a fix.”
NHTSA complaint #11407823, filed 2021-04, 26,500 miles“Driving on highway I heard a loud bang. I thought something had hit the roof of my car. I opened the sunroof cover and discovered my sunroof was shattered but still intact. Upon further inspection there was no sign of debris hitting the sunroof or any part of the roof. The sunroof spontaneously shattered, which I never knew it could do, but reading further on the internet it can and does happen.”
NHTSA complaint #11300409, filed 2020-01, 15 miles“I stopped at stop sign and the car shut off and made a ding sound but radio never disconnected. Not the usual shut off this was different. Then it started but it made an unusual ding sound. Plus, sounds like the transmission is dragging it was a recall and I took the car back for maintenance and now it's doing same thing again plus this time it was whining for about 10 seconds while I was driving.”
NHTSA complaint #11384024, filed 2020-12, 9,000 miles“I learned the car horn on my 2020 Kia SOUL did not work while on a highway and close to being in an accident. I tried to use horn to alert the other driver and it failed. I contacted dealer service dept for assistance and had to schedule a service appointment and they advised me the horn system failed and sent me home with my car and no horn. I complained to the service mgr and they gave a loaner and took my car back to their service area until the parts come in. …”
NHTSA complaint #11221396, filed 2019-06, 500 miles“I was driving the vehicle with less than 3,000 miles on it. I was on a city street about to go on highway ramp. I stopped at a red light and as usual isg (idle stop and go) feature shut down the engine, but when the light turned green and I moved my foot off the break, the car did not start again, instead there was an engine light and battery and oil lights that went on. There were cars behind me. Thankfully, since I was on a hill I was able to steer the car towards the curb allowing the cars behind me to pass. …”
NHTSA complaint #11397254, filed 2021-02, 2,500 milesOther or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 3 | 25% |
| 2024 | 9 | 29% |
| 2023 | 13 | 24% |
| 2022 | 15 | 16% |
| 2021 | 27 | 11% |
| 2020 | 54 | 14% |
| 2019 | 19 | 14% |
| 2018 | 30 | 14% |
| 2017 | 32 | 12% |
| 2016 | 127 | 16% |
| 2015 | 108 | 12% |
| 2014 | 86 | 10% |
| 2013 | 63 | 9% |
| 2012 | 40 | 8% |
| 2011 | 22 | 11% |
| 2010 | 13 | 10% |
Other parts of the 2020 Kia Soul
245 complaintsTransmission and drivetrain
91 complaintsElectrical system
28 complaintsFuel system
16 complaintsSteering
16 complaintsVehicle speed control
14 complaintsBrakes
11 complaintsEngine cooling
11 complaintsBody and structure
10 complaintsExterior lighting
6 complaintsForward collision avoidance
5 complaintsAir bags
3 complaints
← All problems reported for the 2020 Kia Soul
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology