2017 Ram Promaster City Problems
- Complaints
- 19filed with NHTSA
- Median mileage
- 15,000miles, 13 complaints with mileage
- Recalls
- 3campaigns on record
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
- NHTSA crash rating
- —no overall rating published
- EPA fuel economy
- 24 mpgcombined, 2.4L 4-cyl FWD · 21 city / 28 hwy
Sources: NHTSA records for the 2017 Ram Promaster City (complaints, recalls, investigations), EPA fuel economy. Report an error
NHTSA recorded 19 consumer complaints for the 2017 Ram Promaster City. The part named most often is engine, with 8 complaints (42% of the total), followed by other or unknown (5) and electrical system (4). 13 of the complaints include a mileage, and 69% of those were filed for vehicles with under 50,000 miles; the median is 15,000 miles. Of all complaints, 1 a fire, according to the filers. NHTSA lists 3 recall campaigns and 235 technical service bulletins for this model year. Engine complaints overlap with 19 technical service bulletins filed under the same part. Other or unknown complaints overlap with 3 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Engine8 42%
- Other or unknown5 26%
- Electrical system4 21%
- Exterior lighting2 11%
- Fuel system1 5.3%
- Lane departure1 5.3%
- Body and structure1 5.3%
Example complaints
Engine: “My van had a recall involving the cooling fan, it was repaired. At approximately 25,000 I had a check engine light, the dealer says it's the thermostat needing replaced ($588.00!!!??? At under 26,000 miles???!!!) the temp gauge always sits right at the halfway mark, this can't be right but they said that's to be expected.”
NHTSA complaint #11403469, filed 2021-03, 25,000 milesOther or unknown: “Newer truck and engine just quit as I was driving along. Lose power steering and power brakes. Luckily on a back road and not going fast. Couldn't get it to restart for 45 minutes, I'm not even sure how I got it to restart but I did. Called dealer where I bought it and they said they couldn't even look at it for 3 weeks?..its a work truck, how I make a living...oy vey .. I have it a local shop now.”
NHTSA complaint #11241135, filed 2019-08, 1 milesVisibility (wipers, defrost, mirrors): “I purchased new a 2017 winnebago trend motorhome on a 2016 Ram promaster chassis. The outside rear view mirrors come in 2 parts. The lower mirror due to an engineering error can not move out far enough to permit a safe view of traffic. Essentially it affords mostly a view of the body of the vehicle. The local dodge agency agrees but upon contact of dodge and winnebago neither will furnish a mirror to give me a safe view. Lane”
NHTSA complaint #11120428, filed 2018-08, 7,500 milesMileage when problems were reported
69% of the 13 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 45 and 57,787 miles.
Complaints by year filed
Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
Fuel economy and running cost
EPA ratings for each 2017 Ram Promaster City version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| Promaster City FWD | 2.4L 4-cyl | 9-speed automatic | 21 | 28 | 24 | $2,800 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 17V824000Dec 21, 2017EquipmentCovers: Ram Promaster City 2015–2017, 2500 2013–2018, 3500 2013–2018 +20 more
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at…
- 17V601000Sep 26, 2017Equipment › Other › LabelsCovers: Ram Promaster City 2015–2017
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation…
- 16V953000Dec 28, 2016Air bags › Side/windowCovers: Ram Promaster City 2017
Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Recall details for the 2017 Ram Promaster City → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 235 on record; the latest 10 are shown.
- 11024056Oct 2, 2025Transmission and drivetrain. 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code…
- 11017977Apr 30, 2025Engine. "2.4L Excessive Oil Consumption XS1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil…
- 11006983Aug 29, 2024Engine. "2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil…
- 10251783Jan 10, 2024Electrical system. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs)…
- 10244356Sep 20, 2023Suspension. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10248509Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring…
- 10244348Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring…
- 10243209Aug 30, 2023Equipment. FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Aug 30, 2023Equipment. Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Jul 27, 2023Equipment. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
Other model years of the Ram Promaster City
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2021 | 5 | — | 3 | — | 24 | — | Not enough data |
| 2019 | 5 | 3,200 | 1 | — | 24 | — | Not enough data |
| 2018 | 16 | 40,000 | 2 | — | 24 | — | Falling |
| 2017 | 19 | 15,000 | 3 | — | 24 | — | Rising |
| 2016 | 25 | 37,000 | 3 | — | 24 | Not compared (fewer than 3 comparable model years) | Falling |
| 2015 | 27 | 37,800 | 3 | — | 24 | Not compared (fewer than 3 comparable model years) | Falling |
All Ram Promaster City model years
Frequently asked questions
How many NHTSA complaints does the 2017 Ram Promaster City have?
NHTSA recorded 19 consumer complaints for the 2017 Ram Promaster City as of Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2017 Ram Promaster City is reported most often?
Engine is named most often, in 8 complaints (42% of the total), followed by other or unknown with 5.
Has the 2017 Ram Promaster City been recalled?
NHTSA lists 3 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
What gas mileage does the 2017 Ram Promaster City get?
The EPA rates the 2017 Ram Promaster City (Promaster City, 2.4L 4-cyl) at 24 mpg combined, 21 city and 28 highway, with an estimated annual fuel cost of $2,800 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2017 Ram Promaster City reported?
Among the 13 complaints that include a mileage, the median is 15,000 miles and the middle half falls between 45 and 57,787 miles; 69% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.