Ram Promaster City Problems by Model Year
NHTSA recorded 97 consumer complaints across the 6 model years of the Ram Promaster City (2015–2021) that have at least 5 complaints. 2015 has the most, with 27. Across all years, the part named most often is engine (35 mentions). Pick a model year below to see its parts, mileage, recalls and service bulletins.
All Promaster City model years
Years with fewer than 5 complaints are not listed. The score compares years of the same model, allowing for the era and for how long each year has collected complaints: 50 is a typical year, lower means fewer complaints. It is not adjusted for sales volume.
| Year | Complaints | Median mi | Recalls | TSBs | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|
| 2021 | 5 | — | 3 | 62 | — | Not enough data |
| 2019 | 5 | 3,200 | 1 | 113 | — | Not enough data |
| 2018 | 16 | 40,000 | 2 | 221 | — | Falling |
| 2017 | 19 | 15,000 | 3 | 235 | — | Rising |
| 2016 | 25 | 37,000 | 3 | 264 | Not compared (fewer than 3 comparable model years) | Falling |
| 2015 | 27 | 37,800 | 3 | 280 | Not compared (fewer than 3 comparable model years) | Falling |
Parts named most often, all years
Counts add up complaint mentions across the listed years. A complaint can name several parts.
- Engine35 31%
- Electrical system28 25%
- Transmission and drivetrain24 21%
- Other or unknown9 8.0%
- Exterior lighting8 7.1%
- Visibility (wipers, defrost, mirrors)3 2.7%
- Vehicle speed control3 2.7%
- Body and structure3 2.7%
Example complaints
One per model year, chosen for length and detail. Personal details are removed. They are consumer reports, not findings.
2017: “My van had a recall involving the cooling fan, it was repaired. At approximately 25,000 I had a check engine light, the dealer says it's the thermostat needing replaced ($588.00!!!??? At under 26,000 miles???!!!) the temp gauge always sits right at the halfway mark, this can't be right but they said that's to be expected.”
NHTSA complaint #11403469, filed 2021-03, 25,000 miles2016: “Last oct./nov. I had to have the left axle cv joint replaced in my Ram Promaster City while in arizona. Yesterday the local dealer informed me that all three parts of this axle now need to be replaced. Both times the local dodge dealer did the work. I am worried about the safety of this vehicle. Both times this happened I was away from home traveling on interstate highways”
NHTSA complaint #11354231, filed 2020-09, 27,000 miles2015: “Experiences dangerous stalling and loss of electrical power to engine during driving. This can cause a serious accident. This is specifically a symptom of one of the many recalls supposedly performed on this vehicle already. I believe the recall repair previously was not completed properly because I have experienced this 10 times in the past two weeks.”
NHTSA complaint #11082390, filed 2018-04, 22,800 milesOther Ram models
11,855 complaintsRam 2500
5,153 complaintsRam 3500
2,354 complaintsRam Promaster
653 complaintsRam 5500
147 complaintsRam 4500
35 complaintsRam Promaster 2500
23 complaintsRam Promaster 3500
13 complaints
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Methodology