2011 Cadillac SRX Suspension Problems
- Complaints
- 63about this part
- Share
- 14%of 447 total for the year
- Median mileage
- 105,500miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 63 complaints about the suspension of the 2011 Cadillac SRX, 14% of the 447 complaints for this model year. Where a mileage was given, the median is 105,500 miles. 3 of these say a crash was involved, according to the filers. 2 recall campaigns on record are filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The car is swaying back and forth at speeds above 50 MPH on good roads. Had mechanic look at it and he said shocks were good and everything looked fine. After researching on internet I found that others had a problem with the rear toe link adjuster. So I looked at mine and found it loose but the nut has not backed off. I think it has rusted and is slipping in the threads. I can send a video showing how loose it is when I push it up and down. If you want to see what a part looks like before the accident please contact me tomorrow, april 12, before I get it replaced. We are afraid to drive it. …”
NHTSA complaint #11407521, filed 2021-04, 187,000 miles“I pulled out of a parking spot and then suddenly my car jolted to a stop. I had heard a snapping noise and the car wouldn't move forward or backwards. I looked at my tire only to find it was bowed in towards my car instead of away from it since the wheel should have been turned away from the car. Upon further review the tire rod had snapped. If the tire rod could easily snap as I was simply pulling out of a parking spot then it could have easily snapped while on the highway which would have resulted in injuries to myself and my child.”
NHTSA complaint #10606058, filed 2014-06, 71,500 miles“Problems with completion/documentation of two recalls: my dealer (hendrix Cadillac, durham nc) claimed today, 14 nov 2014, that they had already resolved NHTSA recall 14v571000 (GM 14457) on the rear suspension of my car on 02 oct 2014. However, I only got the recall notice in early november, when GM's letter said that parts wouldn't be available until at least 10 nov 2014. (report date is late sept 2014.) on 02 oct 2014, the dealer had told me they had that day resolved NHTSA 14v447000 (GM 14271) on the front seat adjusters of my car. …”
NHTSA complaint #10655109, filed 2014-11, 58,699 miles“2011 Cadillac SRX. Consumer writes in regards to front & rear wheel bearing failure and seeks reimbursement repairs. The consumer stated at 45,000 miles the front wheel bearing was replaced. Two months later, the rear wheel bearing was replaced.”
NHTSA complaint #10910336, filed 2017-03, 45,000 miles“Rear suspension over the smallest drop in pavement smoothness causes heavy noise which feels like it's bottoming out, the noise is extremely loud and disconcerting. All passengers so far have commented on it. Cadillac says this is normal (the bottoming out sound) this is definitely not acceptable for a car of this cost. It's driving me up the wall waiting for the next bang !!!”
NHTSA complaint #10372419, filed 2010-12, 100 milesRelated recalls
- 21V473000Jun 24, 2021DO NOT DRIVEGeneral Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been…Covers: Cadillac SRX 2010–2016, Saab 9-4X 2011–2012
- 14V571000Sep 19, 2014General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab…Covers: Cadillac SRX 2010–2015, Saab 9-4X 2011–2012
Related service bulletins
- 11007936Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11000119Apr 26, 2024This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10247352Nov 14, 2023This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s…
- 10245395Nov 6, 2023This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing…
- 10242061Aug 7, 2023This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10235561Apr 4, 2023This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
- 10222777Sep 16, 2022This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 16 | 9% |
| 2015 | 29 | 7% |
| 2014 | 19 | 5% |
| 2013 | 16 | 4% |
| 2012 | 42 | 10% |
| 2011 | 63 | 14% |
| 2010 | 47 | 10% |
| 2009 | 1 | 4% |
| 2006 | 3 | 4% |
| 2005 | 12 | 10% |
| 2004 | 12 | 6% |
Other parts of the 2011 Cadillac SRX
198 complaintsBrakes
40 complaintsElectrical system
40 complaintsTransmission and drivetrain
36 complaintsOther or unknown
34 complaintsBody and structure
26 complaintsEngine
25 complaintsVisibility (wipers, defrost, mirrors)
22 complaintsAir bags
17 complaintsSteering
13 complaintsWheels
13 complaintsVehicle speed control
11 complaints
← All problems reported for the 2011 Cadillac SRX
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology