2012 Cadillac SRX Suspension Problems
- Complaints
- 42about this part
- Share
- 10%of 417 total for the year
- Median mileage
- 90,500miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 42 complaints about the suspension of the 2012 Cadillac SRX, 10% of the 417 complaints for this model year. Where a mileage was given, the median is 90,500 miles. 7 of these say a crash was involved, according to the filers. 2 recall campaigns on record are filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Freehold collision repaired my 2012 Cadillac SRX after being sent to them from gold coast Cadillac in oakhurst. New jersey on february 4,2016. They forged my name on repair paperwork stating that I accepted the car back and was satisfied with the repairs. This is not true.”
NHTSA complaint #10928695, filed 2016-11, 84,000 miles“My car was t-boned while being serviced at gold coast Cadillac in oakhurst, new jersey on february 4,2016. The car was was sent to freehold collision to be repaired at a cost of $11,622.15. The car was not repaired correctly. The gas cap is loose and the rear door is misaligned. The car isn't safe to drive. But yet the dealership forged my signature on the documents the repairs were satisfactory to my liking and I accepted the car back. That is not true.”
NHTSA complaint #10928477, filed 2016-11, 84,000 miles“While driving down the road the ABS & traction control lights came on. Took in to mechanic..needed left wheel speed sensor, rear shock, wheel bearing and hub assembly. All this with actual mileage on vehicle at 79259 miles. Feel this should not have happened on this car at that mileage.”
NHTSA complaint #11374284, filed 2020-11, 79,259 miles“Headlight dim mode is as if the headlights are not even on, it is dangerous if not impossible to drive at night and especially dangerous in the rain at night.also front end suspension in cold weather or when turning to the right causes tire to rub on the fender well. It has done this since I drove it off the car lot. Am aware of service bulletin, but there is no fix for this either, as there is no adjustment for the camber. Very disappointed in Cadillac and gms obvious greed instead of its safety concerns. Sad! …”
NHTSA complaint #11206035, filed 2019-05, 50,917 miles“There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886.00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive”
NHTSA complaint #11568280, filed 2024-01Related recalls
- 21V473000Jun 24, 2021DO NOT DRIVEGeneral Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been…Covers: Cadillac SRX 2010–2016, Saab 9-4X 2011–2012
- 14V571000Sep 19, 2014General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab…Covers: Cadillac SRX 2010–2015, Saab 9-4X 2011–2012
Related service bulletins
- 11007936Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11000119Apr 26, 2024This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10247352Nov 14, 2023This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s…
- 10245395Nov 6, 2023This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing…
- 10242061Aug 7, 2023This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10235561Apr 4, 2023This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2016 | 16 | 9% |
| 2015 | 29 | 7% |
| 2014 | 19 | 5% |
| 2013 | 16 | 4% |
| 2012 | 42 | 10% |
| 2011 | 63 | 14% |
| 2010 | 47 | 10% |
| 2009 | 1 | 4% |
| 2006 | 3 | 4% |
| 2005 | 12 | 10% |
| 2004 | 12 | 6% |
Other parts of the 2012 Cadillac SRX
233 complaintsBrakes
45 complaintsElectrical system
32 complaintsOther or unknown
27 complaintsBody and structure
19 complaintsSteering
18 complaintsAir bags
15 complaintsEngine
15 complaintsVehicle speed control
14 complaintsTransmission and drivetrain
11 complaintsVisibility (wipers, defrost, mirrors)
11 complaintsElectronic stability control
8 complaints
← All problems reported for the 2012 Cadillac SRX
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology